At Hawn Heating and Air Conditioning, we have been proudly serving the Rochester, New York area for over 90 years. Our family-owned and operated business has been built on a foundation of exceptional service, quality products, and a commitment to our community.
Our History
Since 1931, we have been dedicated to providing the highest level of service to our customers. From our humble beginnings to our current status as a leading provider of heating and cooling services, our goal has always been to provide the best products and services to our customers at a fair price. Our company philosophy is simple - to provide the very best products and services to all of our customers, all of the time.
Our Services
We offer a wide range of services to meet your heating and cooling needs. From air conditioning repair and heating repair to duct cleaning and maintenance plans, we have the expertise and knowledge to get the job done right. Our team of certified technicians are trained to provide exceptional service and ensure that your system is running efficiently and effectively. We also offer a range of products, including furnaces, boilers, heat pumps, and air conditioning systems from top manufacturers.
Our Products
Our product line includes a wide range of high-quality heating and cooling systems, including furnaces, boilers, heat pumps, and air conditioning systems. We also offer a variety of indoor air quality solutions, including air purifiers, humidifiers, and UV germicidal lamps. Our team of experts will work with you to determine the best solution for your specific needs and budget.
Our Commitment
At Hawn Heating and Air Conditioning, we are committed to providing exceptional service, quality products, and a commitment to our community. We take pride in our long history of serving the Rochester area and look forward to continuing to serve our customers for generations to come.
Overall Experience
The majority of customers have had a positive experience with Hawn Heating, praising their professionalism, efficiency, and responsiveness. Many reviewers have expressed their satisfaction with the company's services, citing their pleasant interactions with the technicians, timely responses to their needs, and effective solutions to their heating and cooling problems.
Positive Aspects
- The technicians' professionalism, knowledge, and friendly demeanor
- Timely and efficient service, with many customers appreciating the quick response to their emergencies
- The company's flexibility and willingness to work with customers to find solutions that fit their needs and budgets
- The thorough explanations and education provided by the technicians, helping customers understand their systems and make informed decisions
Negative Aspects
- A few customers have expressed frustration with the company's customer service, citing poor communication, long wait times, and unhelpful representatives
- Some reviewers have mentioned feeling ripped off by the cost of services, with one customer citing a high price for a relatively quick fix
- A few instances of canceled appointments and no-shows have been reported, leading to frustration and disappointment
Customer Satisfaction
The majority of customers have expressed high satisfaction with Hawn Heating, praising their professionalism, efficiency, and customer-centric approach. While a few customers have reported negative experiences, the overall sentiment is positive, with many reviewers recommending the company to friends and family.
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