Delivering Peace of Mind, One Service Call at a Time
For over 20 years, our company has been dedicated to providing top-notch plumbing, HVAC, fire protection, and home comfort solutions to residential and commercial clients in the Greater Rochester region. Our team of experienced technicians is committed to delivering exceptional customer service, tailored to meet the unique needs of each individual or business.
Our Services
At Ryan, we understand that having a well-functioning plumbing, heating, and cooling system is crucial for a comfortable and efficient living or working space. That's why we offer a range of services designed to meet the diverse needs of our clients. From routine maintenance and repairs to installations and emergency services, we're here to help you every step of the way.
Our residential services include:
- Air Conditioner Maintenance
- American Standard Air Conditioner
- American Standard Furnace
- APCO-X Air Purifier System
- Ductless Heat Pumps
- Furnace Maintenance
- Generator Maintenance
- Heat Pumps
- Honeywell Generators
- Residential Plumbing
- Residential Heating & Air Conditioning
- Residential Fire Protection
- Thermostats
- VIP Priority Service Club
Our commercial services cater to the specific needs of businesses, schools, and institutions, providing:
- Commercial Plumbing
- Commercial Heating & Air Conditioning
- Commercial Fire Protection
- Home Comfort Solutions
- Energy Insulation
- Home Energy Assessments
We're committed to providing personalized solutions tailored to each client's unique needs and budget. Our team of experienced technicians is dedicated to delivering exceptional customer service, prompt responses, and diligent workmanship.
What Our Clients Say
Our impressive list of satisfied clients speaks volumes about the quality of our services. Here are just a few testimonials from our valued customers:
"Ryan has worked with residential and commercial clients to restore function and comfort to their homes and offices. Our priority is offering high-quality repairs and services you are proud to recommend to your friends and family."
"From helping you restore function to your plumbing, HVAC, fire protection systems, and generator, to enhancing your home's or building's energy efficiency, we are here to help. Our technicians are available 24/7, year-round to assist with your emergency, repair, installation, and routine maintenance needs."
Conclusion
At Ryan, we pride ourselves on providing exceptional customer service, professionalism, and expert knowledge in our field. We understand the importance of having reliable plumbing, HVAC, fire protection, and home comfort systems in place, which is why we're dedicated to delivering top-notch services to our clients. If you're in need of plumbing, HVAC, fire protection, or home comfort solutions, look no further than Ryan.
Service Experience
Ryan Plumbing and Heating has received a mixed reaction from its customers. While some customers have had excellent experiences with the company, others have reported disappointing service.
Ups and Downs
The company has struggled with upselling and misdiagnosing issues, leading to frustration and financial losses for some customers. For example, one customer had to deal with multiple visits from Ryan Plumbing to fix a simple water heater issue, only to have it left with the power off and no functional water heater for months.
High-Points
However, many customers have praised the company's excellent customer service, professional technicians, and timely response to service requests. For instance, one customer thanked a technician, Dominic, for his help in resolving a plumbing issue and recommended him to others.
Conclusion
Ryan Plumbing and Heating has shown inconsistency in its service quality, with some customers experiencing excellent care, while others have had poor experiences. The company needs to work on improving its diagnosis and resolution of issues, as well as its communication with customers.
