Your Hilton Head HVAC Contractor. Locally Owned & Operated since 1981
Our Story
EAC Heating & Air emerged in 1981 with a vision of empowering the people of Hilton Head Island with reliable, accessible comfort solutions. Locally owned and operated, we have built our reputation on personalized service, technical expertise, and unwavering customer satisfaction.
Our Services
We offer a comprehensive range of services to cater to all your heating, cooling, and air quality needs. This includes:
Heating
- Installation and repair of all makes and models
- Annual maintenance plans to ensure optimal efficiency
- Emergency repairs to keep you comfortable throughout the winters
Cooling
- Efficient cooling solutions tailored to your home or office
- Seasonal system checkups to guarantee peak performance
- Comprehensive repair services for all components
Indoor Air Quality
- Comprehensive air quality assessments and solutions
- Installation and maintenance of air purifiers
- Solutions for dust, allergens, and other indoor pollutants
Additional Services
- New construction heating and cooling system design and installation
- Service and repair of commercial HVAC systems
- Free second opinions on emergency service and equipment replacement
- 24/7 emergency service response
What Sets Us Apart?
- Factory-trained technicians certified by NATE
- Carrier Factory Authorized Dealer status
- Commitment to using high-efficiency equipment and sustainable practices
- Unwavering dedication to customer satisfaction with a 100% satisfaction guarantee
Our Values
At EAC Heating & Air, we are guided by:
- Integrity: We prioritize honesty, transparency, and ethical practices in all our interactions.
- Professionalism: Our team upholds the highest standards of technical expertise and customer service.
- Community: We actively engage with and support the local community.
- Sustainability: We advocate for environmentally responsible practices in the HVAC industry.
Our Commitment
We are dedicated to providing our customers with:
- Personalized solutions tailored to individual needs
- Prompt and efficient service
- Competitive pricing and honest communication
- A seamless and positive experience throughout the process
Excellent Customer Service and Technical Expertise
Friendly and Professional Technicians
The technicians at EAC are praised for their exceptional customer service skills, being friendly, polite, and courteous. They take the time to explain the work being done, answer questions, and provide helpful advice. Jereme, Charles, Bobby, Ryan, Tony, Ryan Porter, Eric, Nick Paulson, and Jeremy are all commended for their professionalism and expertise.
Prompt and Efficient Service
Customers appreciate the promptness and efficiency of the service provided by EAC. Technicians arrive on time, complete the work quickly, and ensure that the issue is resolved. The company's prompt response to emergency calls is also highlighted.
Trust and Honesty
Several customers mention the honesty and trustworthiness of the technicians, particularly Tony, who didn't try to sell unnecessary services and provided realistic options. Krissy Johnson appreciated Tony's honesty and would trust him to do the work on the system later.
Communication and Follow-up
EAC's communication and follow-up are commended. The company's use of technology, such as texting and emailing, is seen as helpful in keeping customers informed. The provision of pictures and bios of technicians is also appreciated.
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