Family Helping Your Family
Who We Are
DeLong Plumbing has been a trusted name in the Springfield, MO area for over three decades, providing exceptional plumbing and HVAC services to both residential and commercial customers. Founded in 1991 by Garry DeLong, our company has built a reputation for honesty, competence, and affordable prices. Over the years, we have grown from a small, residential plumbing service to a full-service company providing plumbing solutions for both remodels and new construction projects.
Our Mission
At DeLong Plumbing, our mission is to provide top-notch service, quality, and professionalism to all our customers. We believe that every customer deserves the highest level of service, and we strive to ensure that every interaction with our company is a positive one. We are committed to being transparent, honest, and fair in our business practices, and we stand behind our work with a guarantee of satisfaction.
Our Services
As a full-service plumbing company, we offer a wide range of services to meet the needs of our customers. Whether you're experiencing a sudden plumbing emergency or require regular maintenance and repairs for your home or business, we have the expertise and resources to get the job done.
Emergency Services
Our 24-hour emergency service ensures that you have access to our experts at a moment's notice, 365 days a year. Our team of licensed, uniformed plumbers is always ready to respond to your emergency plumbing needs. Whether you have a burst pipe, overflowing toilet, or other emergency situation, we'll be there quickly to resolve the issue and get your life back to normal.
Residential Services
Our residential services include:
- Repairs: Whether it's a leaky faucet, clogged drain, or other plumbing issue, our team is equipped to diagnose and repair the problem quickly and efficiently.
- Installations: We offer installation services for new fixtures, appliances, and systems, ensuring that everything works properly and safely.
- Maintenance: Regular maintenance is essential to extending the life of your plumbing system and preventing costly repairs. Our maintenance services include inspections, cleaning, and tuning-up your plumbing system.
Commercial Services
Our commercial services include:
- New Construction: We work closely with builders, developers, and contractors to ensure that our high-quality services meet the specific needs of your commercial project.
- Remodels: Whether you're renovating an existing space or building a new commercial property, we're here to provide expert plumbing solutions for your new construction, remodel, or renovation project.
Why Choose Us
At DeLong Plumbing, we pride ourselves on our:
- 24/7 Emergency Services: We're available to respond to emergencies at any time, ensuring that our customers receive prompt and effective solutions to their plumbing needs.
- Uniformed, Licensed Plumbers: Our team members are licensed, insured, and fully uniformed to ensure a professional and trustworthy experience.
- Prompt Service: We understand that time is of the essence, which is why our technicians are trained to provide quick, efficient, and effective solutions to your plumbing issues.
- Free Estimates: Our free estimates provide you with upfront pricing and guidance on the work to be done, allowing you to make informed decisions about your plumbing projects.
What Our Customers Say
Our customers are the heart of our business, and we're proud to share their testimonials with you. From emergency services to routine maintenance, we strive to deliver exceptional service that exceeds your expectations.
Overall Satisfaction
The overall satisfaction with DeLong Plumbing is positive, with most reviewers praising the company's professionalism, responsiveness, and quality of work.
Pricing and Value
Reviewers were satisfied with the pricing and value provided by DeLong Plumbing. Many mentioned that the prices were reasonable, and the quality of work justified the cost.
Communication and Customer Service
Most reviewers praised the company's communication and customer service. Technicians were described as professional, courteous, and informative, taking the time to explain the work needed and providing realistic suggestions for repairs and improvements.
Technician Quality
The technicians at DeLong Plumbing received high praise from reviewers, with many mentioning their professionalism, kindness, and knowledge. Several reviewers specifically mentioned the excellent service provided by technicians such as Stephen, Evan, and Allen Ryder.
Negative Experiences
However, two reviewers had negative experiences with DeLong Plumbing. One reviewer was dissatisfied with the service, citing a lack of communication and explanation of the work needed. Another reviewer had a negative interaction with the company, feeling disrespected and condescended to.
Conclusion
Overall, DeLong Plumbing received high praise from most reviewers, with many satisfied customers recommending the company for their professionalism, quality of work, and excellent customer service.
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