Your Comfort is Our Priority: Experience the Simco Difference
At C.L. Carter Heating & Air Conditioning, Inc., our customers are our top priority. We specialize in the installation and service of residential, commercial, and industrial heating and cooling systems. Since 1968, our goal has been to keep our customers comfortable and satisfied. Our team of experts is dedicated to providing value, reliability, and quality customer service through everything we do.
Our History
C.L. Carter Heating & Air Conditioning Inc. is a trustworthy family business that knows how important reliability and comfort are to you. Calvin and Ellen Carter founded the company in 1968. They started their business from their garage in Virginia Beach, and then moved to a small shop off Pennsylvania Avenue in Virginia Beach where they stayed until 1987. After years of growth, they built a new office, warehouse, and sheet metal shop in the Greenbrier area of Chesapeake, where they are currently located. Their daughter, Laurie Carter Bleh, joined the business soon after and currently serves as Vice President. Today, C.L. Carter Heating & Air Conditioning prides itself on building lasting customer relationships, forming the trustworthy reputation we uphold today.
Our Mission
Our goal is to provide our customers with value, reliability, and quality customer service through everything we do. We are a Class A licensed contractor, proudly serving the Tidewater area, Williamsburg, the Eastern Shore, and Northeastern North Carolina. To better serve our customers, we are proud members of the Qualified Gas Association and Commonwealth Contractors Group Self-Insurance Association. To make sure your heating and air conditioning systems are functioning properly, we offer a variety of service and maintenance agreements. We use only top-quality equipment, including York, Trane, Carrier, Amana, Aprilaire, and Honeywell. We design your system using custom metal ductwork, assuring it will last the longest and produce the highest level of indoor air quality.
Residential Services
Our service department is prompt and highly experienced. We are available to you 24 hours a day, 7 days a week - even on holidays. Our team works hard to respond to your service needs on the same day whenever possible. If you have an emergency, we'll get to you as quickly as we can. Please give us a call today at (757) 547-0111 if we can be of assistance. We look forward to going above and beyond to ensure your satisfaction! Our comprehensive range of products for your home or business includes heat pumps, geothermal heat pumps, gas packs, gas fireplaces, gas furnaces, oil packs, oil furnaces, air conditioners, hot water heaters, hybrid systems, dual fuel systems, mini splits, PTACs, zoning systems, dehumidifiers/humidifiers, air cleaners, exhaust systems, and attic fans. We install and service many different brands of equipment.
Exceptional Customer Service and Quality Work
CL Carter has received high praise from many customers for their exceptional customer service and quality work. Many reviewers have expressed their satisfaction with the company's professionalism, politeness, and respectfulness. The company's attention to detail and commitment to meeting city codes and requirements have also been highlighted.
Positive Experiences
- Dave Deuel's knowledge and thoroughness were impressive, making customers feel like family rather than just clients.
- The company's service contract was considered affordable and the best value by one reviewer.
- The workmanship was exceptional, and the City of Chesapeake inspector approved the work with just a minor change.
- The office staff, including Linda, Carol, and Laurie, were polite, respectful, and professional.
Negative Experiences
- Some customers have had poor experiences with CL Carter, citing issues with pricing, communication, and professionalism.
- One reviewer was charged $300 for a Freon refill and board reset, but the issue was not resolved, and they were quoted high prices for further repairs.
- Another reviewer was hung up on by the owner, Mr. Carter, after inquiring about a quote for a water heater installation.
- A few reviewers felt taken advantage of due to the company's pricing and diagnostic fees.
Conclusion
While CL Carter has received mostly positive reviews, there are some negative experiences that highlight areas for improvement. Overall, the company's exceptional customer service and quality work have earned them a strong reputation.
