Excellence, Integrity, Customer Satisfaction
A.O. Reed is one of the most reputable mechanical contracting companies built on excellence, integrity, customer satisfaction, and top-quality expertise. Since 1914, A.O. Reed has taken pride in building and servicing memorable projects throughout Southern California. We have gained the trust of top customers and clients by providing cost-effective budgets and exceptional service while maintaining aggressive schedules.
Our History
Since 1914, A.O. Reed has grown from a small, local plumbing company to one of the most prestigious commercial HVAC contractors in the nation. We provide sophisticated cost analysis and implement the latest HVAC technologies on each project. A.O. Reed offers HVAC maintenance plans to ensure your system continues to run efficiently. We are exceptionally proud of our contribution on LEED Silver-, Gold- and Platinum-rated projects.
Our Services
HVAC: We provide sophisticated cost analysis and implement the latest HVAC technologies on each project. A.O. Reed offers HVAC maintenance plans to ensure your system continues to run efficiently.
Plumbing: Employing our vast experience and newest technologies, we produce commercial plumbing systems ranging from domestic plumbing to medical gas and high-purity laboratory systems. A.O. Reed's experience includes hospitals, research laboratories, universities, office buildings, convention centers, hotels, casinos, and other types of buildings.
Service: A.O. Reed strives to provide the highest quality service to our customers. To meet those expectations, we hire, develop, and advance our technicians. Our service team's tenure averages over nine years; it is not unusual for some to be here over half of their lifetime. Our service technicians are versatile, well-trained craftsmen that serve to meet every customer's unique set of expectations.
Sheet Metal, Plumbing, & Pipe Fabrication: Since the late 1960s, A.O. Reed's sheet metal, plumbing, and pipe fitting departments have been an intricate part of our success. We take every opportunity to prefabricate our ductwork, pipes, and plumbing systems. This allows us to decrease installation times onsite, meet tighter schedules, and introduce optimal workflow in the field.
Recent Projects: Our recent projects include Neurocrine Biosciences, USD Copley Library Renovation, Salk Institute, Air Handling Unit Installation, Mid-County Courthouse, IQHQ, UC Riverside School of Medicine Educational Building II, Pier 6 Replacement, University of San Diego Learning Commons, Wilson Middle School, Cal Poly Pomona Student Housing, Torrey View, Emerson-Bandini Elementary School, Museum of Contemporary Art San Diego in La Jolla, Foundation Medicine, Keiller Leadership Academy, Scripps Hospital Tower II, Horton Plaza, USS Midway Museum, Naval Undersea Rescue Training & Administrative Facility, UCSD Theatre District Project, Palomar Health Rehabilitation Institute, and many more.
The reviews highlight a mixed bag of experiences with A.O. Reed & Co. While some customers have had extremely positive interactions, others have reported poor service and unhelpful staff.
Positive Experiences
Many reviewers praised the company's staff, citing excellent customer service, helpfulness, and expertise. Specifically, Tina Diemer, Omar, Peggy, and Stan were mentioned as being particularly friendly and knowledgeable.
Negative Experiences
On the other hand, some reviewers reported poor service, with staff being described as unhelpful, unpleasant, and even rude. Some reviewers reported being misled or lied to by staff, and one reviewer reported a near-miss traffic accident involving a company truck.
Staff Performance
The performance of individual staff members seems to be a major factor in customer satisfaction. While some staff, like Peggy and Stan, were praised for their excellent service, others, like the gruff older salesmen, were criticized for their poor attitude and unhelpfulness.
Overall Assessment
While A.O. Reed & Co. has its strengths, particularly in terms of knowledgeable and friendly staff, it also has significant weaknesses, including poor service and unhelpful staff. The company may need to address these issues to improve customer satisfaction.
Be the first to review A O Reed.
Write a Review
