Your Partner in Supplying Your Needs
Who We Are
Troubleshooter HVAC & Refrigeration began its journey in 1989 when Johnny Faust, the founder, decided to part ways with his employer to build his own legacy. Johnny had earned the nickname "Troubleshooter" due to his exceptional problem-solving skills and ability to fix complex issues that others couldn't. This reputation was built upon his expertise and dedication to customer satisfaction.
Over the years, the company has grown significantly, serving thousands of residential clients, dozens of chain restaurants, school districts, and military installations. Johnny's commitment to quality service and expertly trained staff has remained a cornerstone of the company's philosophy. Everyone who works at Troubleshooter is held to the highest technical standard, with a focus on meeting the customer's needs above all else.
Our Services
Troubleshooter HVAC & Refrigeration offers a wide range of services, from small residential projects to large-scale industrial facilities in the Midlands. We have the expertise and trained technicians to keep your business running smoothly, whether you need HVAC, refrigeration, or commercial kitchen repairs. Our services include:
- Industrial HVAC, refrigeration, and commercial kitchen repairs
- Residential sales and service, with a well-stocked inventory of parts to ensure prompt repairs
- Preventative maintenance plans for residential and commercial applications
- Light industry and commercial kitchen services for chain restaurants and commercial spaces
Preventative Maintenance Plans
Our comprehensive maintenance plans are designed to keep your equipment running efficiently year-round. Whether you have a single-family residential unit or a multi-site chain restaurant, we have a maintenance plan tailored to your specific needs.
Residential HVAC
With over 30 years of experience in the Midlands, we have earned a reputation for providing top-notch HVAC services. Our expertly trained staff is dedicated to keeping your equipment running properly, without pushing you to buy unnecessary products. We provide fair and reasonable rates for our services, ensuring you receive commercial-quality service without breaking the bank.
Testimonials
Paul Broome, a retired chain restaurant management professional, has been a satisfied customer for over 15 years. He praises Troubleshooter for its exceptional services, stating that they have saved him thousands of dollars over the years. Paul highlights the company's dedication to taking ownership of its customers' homes and businesses, ensuring that every issue is resolved promptly and efficiently.
Overview
The majority of reviewers have had a positive experience with the company, with most rating it 5 stars and praising its service, professionalism, and expertise.
Positive Aspects
Quality of Service
Reviewers praised the company's prompt and knowledgeable service, with many expressing satisfaction with the work done. The company's ability to fix problems efficiently and effectively was highlighted, with one reviewer noting that they didn't need to buy a new unit.
Professionalism and Expertise
The company's professionalism and expertise were also praised, with reviewers mentioning the staff's friendliness, courtesy, and expertise. One reviewer specifically mentioned the technician's knowledge and efficiency during a routine maintenance visit.
Recommendations
Many reviewers highly recommended the company, with some even stating that they would call them again in the future.
Negative Comments
Unprofessionalism and Rudeness
One reviewer had a poor experience with the company, citing unprofessional and rude service.
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