Keeping Families Comfortable for Over 20 Years
At True Mechanical Corp., we pride ourselves on being a veteran-owned and operated heating and air conditioning company. With over 20 years of experience in the industry, we understand the importance of providing top-notch service and results to our customers. Our team of expert technicians is dedicated to ensuring that our customers receive the highest level of care and attention, from initial consultation to final installation or maintenance.
Our Services
True Mechanical Corp. offers a wide range of services to cater to your HVAC needs. From repairing and maintaining existing systems to installing new ones, we are fully equipped to handle all your heating and air conditioning requirements. Our services include:
- Residential and commercial repairs and maintenance
- Installation of new systems
- Replacements and upgrades
- Home warranties
- Financing options to fit your budget
Financing Options
At True Mechanical Corp., we understand that replacing or repairing your HVAC system can be a significant investment. That's why we have partnered with various finance companies to offer a range of financing options to suit your needs. Whether you're looking for a short-term payment plan or a long-term financing option, we can help you find the right fit for your budget.
Meet Our Founder
Craig Gatling, our CEO and founder, has a rich history in the HVAC industry. With a strong background in engineering and HVAC technology, Craig has been dedicated to providing exceptional service and quality solutions to his customers. With a passion for innovation and customer satisfaction, Craig has built True Mechanical Corp. from the ground up, starting with a modest start-up capital of $3,500.
Our Commitment to Excellence
At True Mechanical Corp., we are committed to excellence in every aspect of our business. From the quality of our products and services to the professionalism of our technicians, we strive for perfection in everything we do. Our goal is to provide our customers with an unparalleled level of service and satisfaction, ensuring that they become loyal customers for life.
Reviews Summary
Company Performance
The company's performance is a major concern for many customers. Several reviewers experienced poor customer service, with some describing the office manager, Denita, as rude and unhelpful. others had positive experiences with her, however.
Customer Service Issues
Poor communication and lack of concern for customers' needs are common themes in the negative reviews. Some customers felt that the company's representatives were short with them, didn't listen to their concerns, and didn't provide adequate solutions to their problems.
Technical Issues
Technical issues were also reported, with some customers experiencing faulty repairs and incomplete work. One reviewer reported that the company's technicians damaged their circuit board and transformer during a simple recall install.
Positive Experiences
On the other hand, some customers had positive experiences with the company, praising the technician's knowledge and friendliness. One reviewer highly recommended the company's services, citing exceptional customer service and professionalism.
Recommendations
Based on the reviews, it's clear that the company has some work to do to improve its customer service and technical skills. While some customers had positive experiences, many others reported negative interactions and technical issues.
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