Business Details
19 Years
experience
Emergency
services
Your Trusted Ductless HVAC Experts in Portland
The Heat Pump Store was founded in 2007 by Jeff and Jan Pratt in Monmouth, Oregon, through a pilot program sponsored by the Bonneville Power Administration. Our mission is to lead the ductless revolution by providing energy-efficient heating and cooling solutions tailored to the Pacific Northwest climate. We specialize exclusively in ductless heat pump systems, offering sales, installation, and maintenance services backed by over 15 years of industry expertise. Our team of factory-trained technicians and licensed electricians is committed to delivering professional workmanship and exceptional customer service. We are Master Installers in the NW Ductless Heat Pump Project and maintain partnerships with leading manufacturers like Daikin, Fujitsu, and Mitsubishi.Our dedication to quality is reflected in our 3-star rating with the Energy Trust of Oregon and our status as a Trade Ally. We serve the Willamette Valley, Oregon Coast, Portland Metro Area, Eugene, and Vancouver/SW Washington, working with local utility rebate programs to maximize customer savings. Our comprehensive Ductless Care Plan ensures long-term system performance through annual maintenance and priority service scheduling. With over 15,000 installations completed, we remain focused on innovation, sustainability, and customer satisfaction as core principles of our business.
Services
Heat Pump Installation
Ductless Systems
Maintenance & Repair
Electrical Services
Consultation
Details
- Year established: 2007
Highlights and features
- We are licensed in Oregon (#177229) and Washington (#HEATPPS892DB)
- We are Master Installers with the NW Ductless Heat Pump Project
- We are bonded and insured for complete customer protection
- Our technicians are factory trained and authorized for all brands we sell
- We maintain a 3-star rating with the Energy Trust of Oregon
Associations and certifications
- Master Installer in the NW Ductless Heat Pump Project
- 3D Daikin Dealer
- Fujitsu Elite Contractor
- Mitsubishi Diamond Contractor
What people say
Professional and thorough
Knowledgeable and friendly
Left our house spotless
Excellent staff
Timely and professional
Services
Heat Pump Installation
Our expert technicians specialize in complete heat pump installation for residential and commercial properties. We offer comprehensive system selection, proper sizing calculations, and professional installation following manufacturer specifications. Our process includes old unit removal, refrigerant line installation, electrical upgrades, and system calibration to ensure optimal performance and energy efficiency for both new construction and retrofit applications.
Ductless Systems
We provide complete ductless heating and cooling solutions tailored to individual space requirements. Our services include system design, zone configuration, and installation of wall-mounted, ceiling cassette, and floor-standing units. We specialize in matching system capacity to building characteristics while maintaining aesthetic integration and operational efficiency for both residential and light commercial applications.
Maintenance & Repair
Our preventive maintenance programs ensure long-term system reliability and efficiency. Services include filter cleaning, coil treatment, refrigerant checks, electrical component inspection, and performance optimization. We offer emergency repair services for system malfunctions and provide priority scheduling for Ductless Care Plan members to maintain year-round comfort and system longevity.
Electrical Services
We provide electrical system upgrades to support HVAC installations and other home improvements. Our licensed electricians handle panel upgrades, circuit installation, whole-home surge protection, and EV charging station installation. We prioritize safety and code compliance while ensuring proper electrical capacity for modern heating and cooling systems.
Consultation
Our expert consultation services help customers select the optimal heating and cooling solutions for their specific needs. We analyze building characteristics, existing infrastructure, and climate considerations to recommend appropriate system configurations. Our team provides detailed explanations of equipment options, energy efficiency ratings, and available rebates to support informed decision-making.
People
Sarah Moscatello
Owner / General Manager
Sarah Moscatello leads The Heat Pump Store as a woman-owned business, bringing extensive industry expertise and commitment to quality. With over 15 years of experience in ductless HVAC solutions, she oversees operations and strategic direction while maintaining active involvement in customer relations and industry advocacy.
Jan Pratt
Ductless Specialist
As co-founder of The Heat Pump Store, Jan Pratt brings deep technical knowledge and customer service expertise. With her background in the pilot program that launched the company, she provides specialized guidance on system selection and application, ensuring solutions meet both technical requirements and customer expectations.
Rhonda Durham
Ductless Specialist
Rhonda Durham combines technical expertise with exceptional customer service as a key member of our sales team. She specializes in guiding customers through the selection and installation process, providing clear explanations of system capabilities and ensuring personalized solutions that meet individual comfort and efficiency goals.
Questions
What is a ductless heat pump?
A ductless heat pump is a zonal heating and cooling system that transfers heat between outdoor and indoor units without requiring ductwork. These systems provide energy-efficient temperature control for specific areas.
How does a ductless heat pump work?
Ductless systems use refrigerant to transfer heat between outdoor and indoor units. In winter, they extract heat from outdoor air and move it indoors; in summer, they reverse the process to provide cooling.
Why choose ductless systems?
Ductless systems avoid energy losses from duct leaks, offer room-by-room temperature control, and provide efficient heating/cooling without requiring invasive duct installation in existing homes.
What are typical installation costs?
Single-zone ductless systems typically cost $3,000-$5,000 installed. Costs vary based on equipment selection, installation complexity, and available rebates or financing options.
Do you offer maintenance plans?
Yes, our Ductless Care Plan includes annual preventive maintenance, priority scheduling, repair discounts, and system replacement benefits to ensure optimal performance and longevity.
Are financing options available?
We offer multiple financing options including deferred interest plans and fixed-rate payment plans with terms up to 78 months to make energy-efficient upgrades more accessible.
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