Experience the Comfort and Convenience You Deserve
At C.J. Hansen Co., Inc., we are a third-generation family-owned business that has been proudly serving the Willamette Valley with top-notch heating, cooling, plumbing, and mechanical services since 1948. Our team of friendly, knowledgeable, and experienced staff is dedicated to providing prompt, honest, reliable, and highest quality service to our customers.
Our History
Founded in 1948 by Carsten J. Hansen, our company has a rich history of providing exceptional service to our customers. Our family-owned business has grown exponentially over the years, and we have established ourselves as a reputable and trustworthy name in the industry. Our commitment to quality, comfort, and customer satisfaction has earned us a loyal customer base, and we continue to strive for excellence in everything we do.
Our Services
We offer a wide range of services to cater to the unique needs of our residential and commercial customers. Our services include residential heating, air conditioning, radiant floor heating, fire sprinkler systems, and plumbing. For our commercial customers, we provide HVAC services, plumbing, boilers, radiant floor heating, and fire sprinkler systems. We also have expertise in designing and installing agricultural crop dryers, including hops and mint, hazelnuts, and hemp.
What to Expect
At C.J. Hansen Co., Inc., we pride ourselves on our customer-centric approach. When you contact us, you can expect to speak with a live person who will connect you with the appropriate specialist to address your concern. Our service department will send a technician, project manager, or estimator to your location to assess and fix the problem. You can rest assured that our team will work tirelessly to ensure that your mechanical systems are functioning smoothly and efficiently.
Our Commitment to You
We understand the importance of comfort, quality, and reliability in our services. Our team is passionate about addressing your concerns and making your life less anxious. We are committed to providing top-notch service, and our customers' satisfaction is our top priority.
Overview of Reviews
CJ Hansen, a heating and cooling company, has received a mix of positive and negative reviews from its customers. While some customers have had excellent experiences with the company, others have reported issues with communication, billing, and reliability.
Positive Experiences
Many customers have praised the professionalism, expertise, and friendly nature of CJ Hansen's technicians. Some have mentioned specific technicians, such as Jake, Lance, and Dan, who have provided exceptional service. Customers have also appreciated the company's responsiveness, with some technicians arriving quickly to address emergencies. The company's honesty, transparency, and fair pricing have also been commended.
Negative Experiences
On the negative side, some customers have reported issues with communication, including unreturned calls, missed appointments, and lack of follow-up. A few customers have experienced billing surprises, such as being charged for services they didn't receive or being billed for estimate fees without notification. Some customers have also reported poor customer service, including being given the "runaround" by the company's customer service representatives.
Common Themes
Some common themes have emerged from the reviews, including the importance of clear communication, reliable service, and transparency in billing practices. While CJ Hansen has received praise for its technical expertise, some customers have reported issues with the company's administrative and customer service aspects.
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