A Century of Expertise in Appliance Repair & Parts
Sundberg America has been a trusted source for appliance parts and repair solutions since 1912. Throughout our long history, we've empowered technicians and homeowners to keep their homes running smoothly and efficiently. As the leading supplier of original replacement parts and innovative tools, we are committed to supporting the repair industry and ensuring optimal home performance.
Exceptional Selection & Quality
Our unparalleled selection of over 5 million parts covers all major household appliances and HVAC systems. We proudly offer genuine parts from trusted brands like Electrolux, GE, LG, Whirlpool, Frigidaire, Maytag, and Honeywell. This combined with our extensive inventory of repair guides, videos, and troubleshooting materials empowers technicians to tackle any repair with confidence.
More Than Just Parts
Sundberg America goes above and beyond simply selling parts. We understand the challenges technicians face in the field, and our dedicated team is committed to providing comprehensive support. Our platform offers:
- Innovative Technician Tools: Get precise diagnoses, manage inventory efficiently, and access advanced data mapping, diagnostics, and repair guides with our Technician Tools.
- Expert Customer Support: Our experienced team is always ready to answer your questions, troubleshoot problems, and provide personalized guidance.
- Comprehensive Resources: Access helpful repair videos, installation guides, and a vast knowledge base of technical information at your fingertips.
A Commitment to Excellence
For over a century, Sundberg America has been a leader in the appliance repair industry, trusted by technicians and homeowners alike. We are committed to:
- Providing high-quality parts and repair solutions
- Offering exceptional customer service
- Delivering innovative tools and resources
- Partnering with the industry to foster growth and advancement
Customer Service Experience
The customer service experience at Sundberg is a mixed bag. Some reviewers had positive experiences, while others were left frustrated.
Positive Experiences
Some reviewers praised the exceptional customer service they received at Sundberg. The branch manager, Carlos, was knowledgeable and helpful in sourcing a part, and even provided advice on installation. Another reviewer, Terri W., appreciated the office manager's willingness to wait for her husband to arrive after hours, ensuring they had the part they needed for Thanksgiving.
Negative Experiences
On the other hand, some reviewers had negative experiences with customer service. Adam B. waited for over 20 minutes just to be called, and another 20 minutes to receive his part, citing poor customer service from the desk staff. Blendi S. had a poor experience with returns, claiming they never received a refund despite returning a part with an RMA.
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