Business Details
50 Years
experience
Emergency
services
Trusted HVAC & Home Services in Virginia, MD, NC & DC
Founded in 1976, Michael & Son has grown from a small family business into a trusted leader in home services across Virginia, Maryland, North Carolina, and Washington, DC. Our commitment to integrity, technical expertise, and customer-first values drives every interaction. With over 3,000 verified 5-star reviews, we specialize in HVAC, electrical, plumbing, restoration, and remodeling services, backed by NATE-certified technicians and 24/7 emergency support. Our team of 3,000+ professionals operates with the same work ethic instilled by our founders, prioritizing proactive maintenance, transparent communication, and tailored solutions.We invest in ongoing training, advanced diagnostics, and energy-efficient technologies to deliver reliable, long-term results. From same-day repairs to comprehensive system installations, our focus remains on exceeding expectations while upholding the trust our customers have placed in us for generations.
Services
HVAC repair
Electrical services
Plumbing solutions
Water restoration
Home remodeling
Generator installation
Mold remediation
Ductless systems
Maintenance plans
Emergency response
Details
- Year established: 1976
Highlights and features
- We offer 24/7 emergency service with 500+ trucks on standby.
- Our NATE-certified technicians complete 99% of repairs on first visit.
- 3,000+ verified 5-star reviews across Google and Facebook platforms.
- Membership Plan provides priority service and exclusive repair savings.
- Special financing available with approved credit for major system upgrades.
Associations and certifications
- NATE-certified
What people say
Straightforward, upfront and honest
Completed the job on time
Addressed additional issues proactively
Technicians wore protective gear
Clear pricing with no surprises
Services
HVAC repair
Our NATE-certified technicians diagnose and fix all HVAC system issues with same-day service availability. Using advanced diagnostic tools, we identify problems ranging from thermostat malfunctions to compressor failures. Customers benefit from transparent pricing, manufacturer warranty validation, and a 10% satisfaction guarantee on all repairs completed.
AC installation
We install energy-efficient Carrier systems with customized load calculations for optimal performance. Our process includes three equipment options tailored to budget and efficiency needs, with 48-hour price guarantees and 3-5 day installation windows. Extended warranties protect against future repair costs while improving home energy efficiency.
Water heater installation
Our licensed plumbers replace traditional and tankless water heaters with upfront flat-rate pricing. We assess household hot water needs to recommend appropriate tank sizes or tankless solutions. Installations include protective floor coverings and come with parts/labor warranty options to reduce long-term ownership costs.
Emergency restoration
Available 24/7 for fire, water, and mold emergencies, our IICRC-certified specialists use industrial extraction equipment to minimize property damage. Rapid response teams arrive within hours to begin mitigation, with full reconstruction capabilities for structural repairs and mold remediation following industry safety standards.
Membership plan
This proactive service agreement includes seasonal system inspections, priority scheduling during peak seasons, and exclusive repair discounts. Members receive automated reminders for recommended maintenance, ensuring HVAC and plumbing systems operate at peak efficiency while extending equipment lifespan through preventative care.
People
Basim M. Mansour
President & Owner
Basim leads Michael & Son with the values instilled by his immigrant parents, emphasizing integrity and customer-first service. He oversees strategic growth while maintaining hands-on involvement in company operations and customer satisfaction initiatives.
Scott MacArthur
President & COO
Scott manages daily operations and service delivery excellence across all departments. He implements process improvements to maintain high service standards while scaling the company's 500+ vehicle fleet and 3,000+ team members.
Elias Moussa
SVP Operations
Elias oversees technical operations and technician training programs to ensure consistent service quality. He maintains NATE certification compliance and supervises the company's continuing education initiatives for HVAC, electrical, and plumbing specialists.
Eddie Smith
Regional Manager
Eddie manages service delivery across multiple states, coordinating local teams to maintain company-wide standards. He focuses on customer satisfaction metrics and implements regional growth strategies aligned with corporate objectives.
Questions
What areas do you service?
We serve Virginia, Maryland, North Carolina, and Washington, DC, including Alexandria, Norfolk, Richmond, Baltimore, Charlotte, and Raleigh metropolitan areas.
Do you offer emergency services?
Yes, our 24/7 emergency service has 500+ trucks available for urgent HVAC, plumbing, electrical, and restoration needs across our service territory.
Are financing options available?
We offer special financing with approved credit for major system replacements, including HVAC units, water heaters, and electrical upgrades through partner lenders.
How can I schedule service?
Schedule online through our website or call (800) 948-6453 to connect with our customer service team for immediate assistance and appointment booking.
What certifications do your technicians hold?
Our HVAC technicians maintain NATE certification, the industry's highest standard, while electrical and plumbing teams hold all required state and local trade licenses.
Do you provide maintenance plans?
Our Membership Plan offers proactive maintenance, priority service during peak seasons, and exclusive repair discounts to help homeowners prevent emergencies and extend equipment lifespan.
Videos
