Our Company
At The HVAC Guys, we are more than just a heating and cooling company. We are a family-owned and operated business dedicated to providing top-notch service to our customers in the Orange County area. With over 15 years of experience, we have built a reputation for being honest, personable, and professional. Our team of expert technicians is committed to keeping our customers cool in the summer and warm in the winter.
Our Story
The story of The HVAC Guys began with a shared vision from our founders, Luis and Ana Rivera. As a husband-and-wife team, they have worked together to build a business that is rooted in their values of family, community, and customer satisfaction. Ana, who serves as our CEO, is a dynamic leader and entrepreneur who has been recognized for her entrepreneurial spirit and commitment to empowering women. Luis, our COO, brings his expertise in HVAC to ensure that our customers receive the highest level of service.
Our Services
At The HVAC Guys, we offer a wide range of services to meet the unique needs of our customers. From heater repair and system installation to fan motor replacement and heat pump repair, we have you covered. Our team of expert technicians is dedicated to providing quality heating, air conditioning, and indoor air quality services that meet the highest standards of excellence.
Additional Services
In addition to our primary services, we also offer a variety of additional services to meet the unique needs of our customers. These services include:
- Duct cleaning and repair
- HVAC maintenance and tune-ups
- Energy efficiency audits
- Indoor air quality solutions
- HVAC system design and installation
Our Values
At The HVAC Guys, we operate from a set of core values that guide our business practices. These values include:
- Family First: We prioritize our customers' needs and treat them like family.
- Excellence: We strive for excellence in everything we do, from the quality of our work to the level of customer service.
- Integrity: We operate with integrity and transparency in all of our business practices.
- Community: We are committed to giving back to our community and supporting local organizations.
Our Community Involvement
At The HVAC Guys, we are committed to giving back to our community. Our CEO, Ana Rivera, is a devoted wife, mother, and community volunteer who is active in various community organizations. We support local charities and participate in fundraising efforts to make a positive impact in our community.
Contact Us
To learn more about The HVAC Guys and our services, please visit our website or contact us at (562) 315-9243. We would be happy to answer any questions you may have and provide you with a free quote for your HVAC needs.
Outstanding Customer Service and Quality Work
The majority of the reviews praise The HVAC Guys for their exceptional customer service, professionalism, and quality of work. Many customers appreciated the prompt response to their concerns, with some even receiving same-day or next-day appointments. Technicians like Luis, Rudy, and others were commended for their knowledge, punctuality, and friendly demeanor. The company's willingness to explain complex technical issues and provide transparent pricing options was also praised.
Value and Honesty
Some reviewers appreciated the company's value and honesty. They noted that the prices were reasonable and that the technicians were transparent about the costs of the services. One customer even mentioned that the company price-matched another quote, which further demonstrated their commitment to customer satisfaction.
Concerns about Price
However, a few reviewers expressed concerns about the price of certain services. One customer was unhappy with the cost of a capacitor replacement, which was significantly higher than what they found online. Another customer felt that the prices were high, although they did appreciate the quality of the work.
Negative Experiences
Unfortunately, there were some negative reviews. One reviewer described a poor experience with the company's owner, who they found to be rude and unwilling to compromise. Another reviewer was unhappy with the price of a service and felt that the company was engaging in price-gouging.
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