The road to comfort goes through Airmax-Aircare
At Crouch's Heating & Cooling, we take great pride in our legacy as a family-owned and operated business, serving the HVAC needs of the Stillwater and Ponca City areas since 1981. Our story is one of commitment to quality, exceptional customer service, and an unwavering ethos of respect and integrity. We view our work as more than just a job; it's a calling to bring comfort and peace to our neighbors.
Our History
For over 43 years, we have dedicated ourselves to providing reliable and efficient HVAC solutions to the families of our community. Our commitment to quality has earned us a reputation as one of the most trusted HVAC providers in the region. We take pride in our rich repertoire of experience and skill in AC repair and HVAC service, built on a foundation of hard work, honesty, and compassion.
Our Values
At Crouch's, we believe that our work is not just about repairing air conditioners or installing heating systems; it's about creating experiences that enhance the quality of our customers' lives. We strive to exceed expectations in every encounter, guided by our faith in the Lord Jesus Christ. Our commitment to quality, reliability, and customer satisfaction is rooted in our values of respect, integrity, and compassion.
Our Services
We offer a wide range of services to cater to your HVAC needs, including:
- AC Repair: Our trained and qualified technicians are equipped to diagnose and repair all brands and models of air conditioning equipment.
- AC Installation: We specialize in installing new AC systems, ensuring that your home is comfortable and efficient.
- HVAC Maintenance: Regular tune-ups can help prevent costly repairs and extend the life of your HVAC system.
- Heat and Air Conditioning Systems: We offer American Standard heating and air conditioning equipment, ranked among the best in the industry.
Our Products
We sell American Standard heating and air conditioning equipment, known for their efficiency and affordability. Our experienced team can assess your particular needs and find the best solution for your family.
Service Areas
Our service areas include Ponca City, OK, Perry, OK, Fairfax, OK, Marland, OK, Newkirk, OK, Perkins, OK, Shidler, OK, Tonkawa, OK, Kaw City, OK, Morrison, OK, Red Rock, OK, and Blackwell, OK, as well as surrounding areas.
What Our Customers Say
Don't just take our word for it! Our satisfied customers rave about our exceptional service, expertise, and dedication to their needs.
Get a FREE Second Opinion
Call us now to schedule your FREE second opinion consultation and get personalized recommendations for your heating and air conditioning needs. We're open and ready to serve you.
Technical Issues and Customer Service
Some customers had issues with the quality of service provided by Crouch Heat & Air. For example, Douglas Hodges had a technician come to his home and inform him that his attic fan was out, but never checked the outside unit, resulting in wasted money. Hodges also received a large bill with an extra travel charge that was not communicated to him. Destiny Hamilton, another customer, had a disappointing experience with the company, citing long wait times and lack of communication.
On the other hand, many customers had positive experiences with the company. For instance, Mike Barnett, Dr. G, Diana Chavez, Kenneth Edwards, Rick Myers, Janet, Kandy Keeney, and Melissa Jensen all praised the company's professionalism, customer service, and technical expertise. They appreciated the prompt responses, thorough work, and fair prices.
However, Robyn Burns felt that the company's service was slow and unreliable, and Anthony Acker had some difficulty scheduling an appointment.
Lack of Transparency
Some customers, such as Douglas Hodges and Robyn Burns, felt that the company was not transparent about their pricing and services. Hodges was charged an extra travel fee without being informed of it, and Burns received a bill with a $60 trip charge without being warned about it.
Christian Values
One notable aspect of Crouch Heat & Air's reputation is their Christian values. Several customers, including Diana Chavez and Kandy Keeney, mentioned that the company's employees are values-driven and faithful.
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