Business Details
35 Years
experience
Emergency
services
Trusted HVAC Solutions for Residential & Commercial Comfort
Preferred Air has been serving homes and businesses on Boston's North Shore since 1991. Our commitment to customer service, honesty, and professionalism has earned us a community-wide reputation for reliability. With over 34 years of experience, we specialize in heating, air conditioning, and indoor air quality solutions tailored to residential and commercial needs. Our team of licensed technicians prioritizes energy efficiency, safety, and innovative technology to ensure year-round comfort.We offer 24/7 emergency services, upfront pricing, and maintenance contracts to provide peace of mind. Fully insured and holding multiple state licenses, we take pride in delivering expert installations, repairs, and consultations. Our focus on customer education and transparent communication ensures informed decisions for long-term satisfaction. Recognized for consistent 5-star reviews, we remain dedicated to improving comfort while supporting local communities.
Services
Heating Repair
Air Conditioning Installation
Indoor Air Quality
Custom Ductwork
Heat Pump Systems
Ductless Mini-Splits
Maintenance Contracts
Details
- Year established: 1991
Highlights and features
- 34 years of experience serving Boston's North Shore
- 24/7 emergency service with prompt response times
- Upfront exact pricing with no hidden fees
- Fully insured technicians with workers' compensation
- Serving both residential and commercial clients
Associations and certifications
- Massachusetts Refrigeration License #RC-148128
- Massachusetts Master Sheet Metal License #2284
- Massachusetts Sheet Metal Business License #493
What people say
Consistent, friendly
Prompt and professional
Great job
Knowledgeable
Reliable
Services
Heating Repair
Our heating repair service addresses furnace, boiler, and heat pump issues with prompt diagnostics and solutions. We handle unusual noises, inefficiency, and emergency breakdowns for residential and commercial systems. With factory-trained technicians, we ensure safe, code-compliant repairs using genuine parts for long-term reliability.
Air Conditioning Installation
We install energy-efficient air conditioning systems tailored to your property's size and layout. Our experts assess technical requirements, recommend appropriate SEER-rated units, and ensure proper sizing for optimal performance. We handle complete system replacements and provide guidance on rebates and tax credits for new installations.
Indoor Air Quality
Our indoor air quality solutions include HEPA filtration, UV purification, and humidity control systems. We address allergens, mold spores, and pollutants through advanced technology like AprilAire humidifiers and ERV/HRV ventilation systems for healthier living environments.
Custom Ductwork
We design and install custom duct systems optimized for your property's layout and HVAC requirements. Our sheet metal fabrication shop creates sealed, insulated ductwork to maximize efficiency and minimize air leakage while meeting all local building codes.
Maintenance Contracts
Our maintenance agreements include seasonal inspections, filter replacements, and system tune-ups for heating and cooling equipment. These plans help prevent breakdowns, extend equipment lifespan, and maintain manufacturer warranties through regular professional servicing.
People
Tom Favazza
Owner & President
With over 33 years of industry experience, Tom Favazza leads Preferred Air with a focus on customer trust and technical excellence. He oversees operations and community engagement while maintaining commitment to quality standards.
Questions
Do you offer emergency HVAC services?
Yes, we provide 24/7 emergency service for heating and cooling system failures with rapid response times.
What areas do you serve?
We primarily serve Boston's North Shore including Peabody, Danvers, Saugus, and Amesbury.
Are your technicians licensed and insured?
All our technicians hold Massachusetts state licenses and are fully insured with workers' compensation coverage.
Do you offer financing options?
Yes, we provide financing through MassSave and Syncrony for qualifying HVAC installations and replacements.
How can I improve indoor air quality?
We recommend HEPA filtration systems, UV air purifiers, and proper humidity control solutions tailored to your specific needs.
What maintenance plans are available?
We offer seasonal maintenance contracts covering inspections, filter changes, and system optimization for both residential and commercial HVAC systems.
