Professional, Reliable, and Honest Solutions for Your Home Comfort
About Our Team
At Johnson Heating & Cooling, our guiding principles rest on trust, personalized attention, and top-notch expertise. We are a close-knit group of seasoned professionals who are passionate about delivering exceptional comfort and peace of mind to our customers in Wentzville, Missouri, and surrounding areas.
Leading our team is Shaun Johnson, the President. Driven by a commitment to integrity and excellence, Shaun brings over 17 years of industry experience to our clients. His approachable demeanor and down-to-earth personality have earned the respect of both homeowners and industry peers alike.
Supporting Shaun is Tracy Johnson, our Vice President and Customer Service expert. Her innate empathy and warm nature combine with extensive industry knowledge, ensuring that every customer interaction is positive and seamless.
Our Services
We offer a comprehensive range of services to address all your heating, cooling, and indoor air quality needs. Our services include:
- Installation: We install reliable and efficient furnaces, air conditioners, heat pumps, and geothermal systems for both new construction and replacements.
- Repair & Maintenance: We provide comprehensive repairs and maintenance for all major brands and models of heating and cooling equipment.
- Air Quality: We install and maintain air purifiers and humidifiers to optimize indoor air quality and comfort.
Our Values
- Integrity: We are committed to honesty, transparency, and fair pricing in all our interactions.
- Customer Focus: We prioritize understanding your needs and providing tailored solutions to keep your home comfortable and energy-efficient.
- Professionalism: We maintain the highest standards of craftsmanship and customer service.
Why Choose Johnson Heating & Cooling?
When you choose Johnson Heating & Cooling, you can expect:
- Personalized attention and tailored solutions
- Experienced and certified technicians
- Responsive service and on-time appointments
- Comprehensive service plans to fit your needs and budget
- Commitment to your comfort and satisfaction
We are dedicated to becoming your trusted partner in all your heating, cooling, and indoor air quality needs. Contact us today and let our family take care of yours!
Exemplary Service
The majority of reviews praise Johnson Heating and Cooling for their exceptional service, highlighting the professionalism, knowledge, and courtesy of their technicians, particularly Nathan and Shaun. Many customers appreciate the prompt response to their service calls, with some receiving same-day or next-day appointments. The experts' ability to diagnose and fix issues efficiently is also noteworthy.
Expertise and Customer Communication
Johnson Heating and Cooling's technicians impress customers with their depth of knowledge and ability to explain technical information in a clear and concise manner. Nathan's expertise and friendly demeanor earn special mention, as does Shaun's responsiveness and helpfulness. Customers appreciate being kept informed throughout the service process and feeling confident in the technicians' work.
Common Issues and Errors
However, there are a few instances where Johnson Heating and Cooling fell short. Kurt Miller's negative review describes a subpar experience, with installation issues and a lack of accountability from the owner. Marc Feith's review also expresses dissatisfaction, citing a faulty furnace and perceived incompetence.
Inconsistencies and Negligence
A small minority of reviewers had issues with the quality of service provided. Kurt Miller's experience stands out for its severity, with a reportedly shoddy installation job and a lack of resolution from the company. Marc Feith's review highlights a furnace that failed to work properly, with Shaun allegedly promising to fix the issue but offering no practical solution.
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