Our Story
At Newcomb and Company, we've been dedicated to providing top-quality HVAC and plumbing services to the Raleigh and Wilmington communities for over 65 years. Our mission is to deliver unparalleled service, constant professionalism, and outstanding performance to every customer we serve. With a rich history dating back to 1954, we take pride in our commitment to honesty, integrity, and customer satisfaction.
Our Services
As a trusted provider of HVAC and plumbing solutions, we offer a comprehensive range of services to ensure the comfort and well-being of your home or business. Whether you need routine maintenance, repair, or replacement services, our expert technicians are always available to provide exceptional support.
Residential Services
From leaky faucets to AC repair, our residential services cater to the unique needs of your home. Our experts specialize in:
- Plumbing repair and installation
- HVAC design and installation
- Maintenance and repair of air conditioning and heating systems
- Energy efficiency solutions to reduce your utility bills
Commercial Services
We also cater to the commercial sector, providing tailored solutions to ensure the comfort and productivity of your workplace. Our commercial services include:
- HVAC design and installation
- Maintenance and repair of air conditioning and heating systems
- Energy efficiency solutions to reduce your utility bills
- Regular maintenance programs to prevent costly repairs
Why Choose Newcomb and Company?
With over 65 years of experience, we've built a reputation for reliability, professionalism, and customer satisfaction. Here's what sets us apart:
- Factory-authorized Carrier dealer
- Manufacturer-recommended parts and high-efficiency equipment
- Financing options through our partnership with Wells Fargo Bank, N.A.
- Free three-year labor warranty with the purchase of a new Carrier unit
- Proven track record of quality service and customer satisfaction
What Our Customers Say
Don't just take our word for it - our satisfied customers have shared their own experiences with our services:
- "I have always experienced nothing but exceptional customer service from all members of the Newcomb team. The technicians are experts in their field and very thorough." - Ann T., Raleigh, NC
- "Technician Raymond was great. He was very helpful explaining sump pumps, sealed crawl spaces, and dehumidifiers. Great service!" - Susan L., Raleigh, NC
Join Our Team
We're always looking for hard-working, motivated individuals to join our team. If you're interested in a career in HVAC and plumbing, check out our career opportunities below.
Get in Touch
Whether you need maintenance, repair, or have a question, we're always here to help. Reach out to us using the contact form on our website or call us at 919.862.3000.
Service Excellence
The reviews reveal a consistent theme of exceptional service, expertise, and professionalism from Newcomb and Company's technicians, including Eugene, Mitch, Harrison, Walter, Jeff, and Chris. These experts demonstrate patience, transparency, and a commitment to customer satisfaction. They go above and beyond to resolve issues, provide detailed explanations, and ensure customer peace of mind.
Problem-Solving Skills
Technicians tackle a range of issues, from clogged sewer lines to plumbing issues, tankless water heaters, and HVAC maintenance. They exhibit exceptional problem-solving skills, taking the time to identify and address root causes, providing proactive solutions, and educating customers on maintenance needs.
Customer Satisfaction
Reviews praise the technicians' courteous demeanor, professionalism, and attention to detail. Customers appreciate the thoroughness of their work, the transparency of their approach, and the extra effort they put in to ensure customer satisfaction.
Personal Touch
Some technicians, like Jeff, take the time to explain maintenance processes, answering questions patiently and providing expertise. Others, like Walter, go above and beyond to ensure customer satisfaction, declaring they won't leave until the job is done.
Reliability
Newcomb and Company's technicians are reliable, arriving on time, and dedicating themselves to resolving issues efficiently. They prioritize customer needs, addressing immediate concerns while also providing guidance on long-term solutions.
Personal Recommendations
Recurring customers praise the company's services, citing their loyalty to Newcomb and Company. Several reviewers recommend the company wholeheartedly, praising the technicians' professionalism and commitment to customer satisfaction.
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