Providing Exceptional Sales Support and Solutions for Over 90 Years
Our Vision and Mission
At Michel Sales Agency, our mission is to be a leading manufacturer's representative company, serving the PHCC, R/HVAC, commercial, and industrial markets. We strive to provide exceptional sales, training, and technical support to our customers. Our team of experienced professionals is dedicated to delivering outstanding service and solutions to our customers, helping them to succeed in their businesses.
Our Services
We offer a wide range of services to our customers, including:
- Experienced outside tech support: Our team of technicians is committed to helping our customers troubleshoot and resolve technical issues.
- Experienced inside tech support: Our inside team is dedicated to providing technical assistance and answering customer questions.
- Backup inventory on parts, components, and product inventory: We maintain a comprehensive inventory of replacement parts and components to ensure that our customers have access to the products they need to keep their businesses running smoothly.
- Up-to-date, world-class training facility: Our state-of-the-art training facility is designed to provide our customers with the training and education they need to stay up-to-date on the latest products and technologies.
- Certified salespeople, trained for continuing education credits: Our sales team is trained to provide expert technical support and solutions to our customers, and we encourage our salespeople to continue their education to stay current on the latest industry developments.
Our History
Michel Sales Agency has a rich and storied history that dates back to 1891, when Theodore Michel founded the Union Brass Faucet Company. Over the years, the company has evolved and grown, with each generation building upon the success of the previous one. Today, Michel Sales Agency is a trusted and respected name in the plumbing and HVAC industries, with a commitment to providing exceptional service and solutions to our customers.
Our Team
At Michel Sales Agency, we are proud of our team of experienced professionals who are committed to delivering outstanding service and solutions to our customers. Our team members have a deep understanding of the plumbing and HVAC industries, and are dedicated to helping our customers succeed in their businesses.
Meet Our Team
- Rick Michel, Co-President, Operations
- Matt Michel, Co-President, Sales
- Dan Michel, Outside Sales Principal
- Tom DeGenaro, Commercial Sales Manager/Outside Engineering Support
- Jim Roland, Commercial and Industrial Sales Leader
- Tim Marklein, Director of Sales East
- Larry Sundberg, Infield Customer and Contractor Support Leader
- Harold Bruner, M. E., Specification and Code Interpretation
- Pat Paulson, Infield Commercial Specialist
- Nick Kruse, Outside Sales
Each member of our team is dedicated to providing exceptional service and solutions to our customers, and we are proud to have such a talented and experienced group of professionals working with us.
Overall Satisfaction
The reviews provide a mixed assessment of the overall satisfaction with the company/department. Francis Polczak gave 3 stars out of 5, indicating a neutral or average experience. On the other hand, Bob Schmidt gave 5 stars, indicating an excellent experience.
Operations and Logistics
Francis Polczak mentioned that the receiving department is "really tight to back up to dock", suggesting that the logistics and operations of the company might be efficient and well-organized. However, he also mentioned that one needs to be "good at blindsiding in to the dock", implying that the operations might be challenging or demanding.
Customer Service
Bob Schmidt had a very positive experience with the customer service, emphasizing that they are "knowledgeable and eager to answer any questions or provide solutions". He also mentioned that Kelly, the person he interacted with, runs a great company and that he would highly recommend him for business needs.
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