Where You Can Feel the Difference!
At Western Mechanical, we are a lifecycle provider of commercial, residential, and specialty construction services in the greater Albuquerque area and state of New Mexico. Our team, led by Mike, is focused on building and maintaining residential and commercial air and heating systems for you. We have been providing efficient service with high-quality workmanship since 1995.
Our Mission
Our mission is to provide professional, friendly, and dependable service from start to finish. We are committed to treating you with the respect you deserve and your heating or cooling system with the excellence it demands. Our honest and reliable certified technicians are here for all of your Albuquerque and Rio Rancho heating and cooling needs, 24 hours a day, 7 days a week.
Our Services
We offer an extensive variety of services for your heating and cooling needs, including:
- Refrigerated Air Conditioning
- Evaporative Cooling
- Forced Air Heating
- Hot Water Heating (including Boilers and Water Heaters)
- Preferred Customer Service Agreement Benefits (including Discounts)
- Maintenance Contracts & Service Agreements
- 24-Hour Emergency Service (with service contract)
Our technicians undergo regular training to stay up-to-date on the latest technology and ensure you get the best possible service. We are licensed, bonded, and insured; so, you can count on us to get the job done right-the first time.
What Sets Us Apart
At Western Mechanical, we are committed to providing a difference you can feel. Our certified technicians are dedicated to providing professional, friendly, and dependable service from start to finish. We offer a service agreement contract, the energy savings plan, designed to save you money and give you piece of mind. With our heating and cooling service agreement, you'll receive discounts, preferential treatment, 24-hour emergency service, and depending on which service you pick, you can receive 2, 4, or 6 services.
Customer Experience
The reviews highlight both positive and negative experiences with Western Mechanical. On the positive side, many customers have praised the company's prompt, professional, and knowledgeable technicians, as well as their excellent customer service. Several reviewers have mentioned that the company's technicians, such as Joshua, Chris, Victor, and Justin, have gone above and beyond to ensure their satisfaction.
Pricing and Billing Issues
However, some customers have had negative experiences with the company's pricing and billing practices. A few reviewers have reported being surprised by hidden fees, such as a credit card fee, and feeling misled by the company's pricing structure. Others have complained about overpricing, with one reviewer feeling ripped off by a $311.15 bill for a simple repair.
Scheduling and Communication
Some customers have also experienced issues with scheduling and communication. A few reviewers have reported long wait times for appointments, and difficulties in getting in touch with the company's customer service. One reviewer was unhappy with the company's lack of transparency about their fees and the surprise they received when they were presented with a bill.
Technician Quality
Fortunately, many reviewers have praised the quality of Western Mechanical's technicians, citing their expertise, professionalism, and willingness to explain the necessary repairs. A few reviewers have also appreciated the honesty of the technicians, who have advised against unnecessary repairs.
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