Elevating Comfort, Enhancing Lives
At Rutan Refrigeration and Air Conditioning, we pride ourselves on being a family-owned and operated business with over 22 years of hands-on experience in Kauai. Our company was founded on the principles of providing exceptional customer service, expert solutions, and unparalleled convenience. Our mission is to deliver top-notch air conditioning and refrigeration services that cater to the unique needs of our valued customers.
Our Commitment to Excellence
Our team of licensed and certified technicians are professionally trained and equipped with the latest tools and equipment. They maintain, diagnose, and correct problems throughout your entire air conditioning and refrigeration system, ensuring that your systems are running efficiently and effectively. Our ongoing training allows our technicians to correctly adjust system controls to recommended settings and test the performance of the entire air conditioning system.
Our Services
We offer a wide range of services to cater to the diverse needs of our customers. Our services include:
- Air Conditioning System Installation, Service, and Repair
- Refrigeration System Installation, Service, and Repair
- Ice Maker Installation, Service, and Repair
- Pool Heating System Service and Repair
- Dehumidifier System Installation, Service, and Repair
- Ventilation System Installation, Service, and Repair
- Programmable Thermostats
- Web Based System Monitoring
Why Choose Us
We take pride in our work and strive for excellence. Our customers are our greatest asset, and we assure you that we will treat you with the respect and care that you deserve. We provide 24/7 emergency service, ensuring that you receive prompt and reliable assistance whenever you need it.
Our Expertise
We have extensive experience in servicing all areas of Kauai and Oahu, including:
- Lihue
- Hanapepe
- Kekaha
- Poipu
- Anahola
- Kalaheo
- Kilauea
- Princeville
- Eleele
- Kapaa
- Koloa
- Waimea
Our Business Hours
Our business hours are:
- Monday: 7:00 AM to 4:30 PM
- Tuesday: 7:00 AM to 4:30 PM
- Wednesday: 7:00 AM to 4:30 PM
- Thursday: 7:00 AM to 4:30 PM
- Friday: 7:00 AM to 4:30 PM
- Saturday: Closed
- Sunday: Closed
Contact Us
For any inquiries or concerns, please feel free to contact us at:
3148 Oihana Street, Bay #14, Lihue, Kauai 96766
Telephone: 808-245-8579
FAX: 808-332-8430
E-mail: rutanref@hawaiiantel.net
PO Box 63157, Ewa Beach, Hawaii 96706
Telephone: 808-800-1555
E-mail: rutanref@hawaiiantel.net
Overview of Reviews
Positive Experiences
- Multiple reviewers praised the professionalism and efficiency of the technicians, citing their promptness, courtesy, and expertise.
- Some reviewers appreciated the helpfulness of the office staff, particularly Marlene, who was knowledgeable and friendly.
Negative Experiences
- A few reviewers had negative interactions with the office staff, citing rudeness and unprofessional behavior.
- Some reviewers experienced delays and poor communication from the customer service team.
Specific Incidents
- One reviewer had a particularly bad experience with an office staff member, who was rude and verbally attacked them.
- Another reviewer was frustrated with the lack of communication and poor customer service from the office staff.
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