Where Quality Meets Affordability
At MCL Heating & Air Conditioning, Inc., we are a family-owned and operated business that has been serving the San Rafael, San Mateo, and Tiburon areas for many years. We take pride in providing top-quality HVAC services to our customers, and we strive to establish long-lasting relationships with them.
Our Mission
Our mission is to provide exceptional customer service, excellent workmanship, and unparalleled professionalism to every customer who entrusts us with their HVAC needs. We understand the importance of having a reliable and efficient heating and cooling system, and we are committed to delivering the best solutions to our customers.
Our Services
At MCL Heating & Air Conditioning, Inc., we offer a wide range of HVAC services to our customers. Our services include:
- Air Conditioning Repair: We specialize in repairing all types of air conditioning systems, from residential to commercial systems.
- Air Conditioners: We offer installation and repair services for air conditioners of all makes and models.
- Commercial HVAC: We provide comprehensive HVAC services to commercial clients, including installation, repair, and maintenance of commercial HVAC systems.
- Furnaces: We install, repair, and maintain furnaces of all sizes and brands.
- Heat Pumps: We offer installation, repair, and maintenance services for heat pumps of all types.
- HVAC Maintenance: Regular maintenance is crucial to ensuring the longevity and efficiency of your HVAC system. We offer routine maintenance services to ensure your system runs smoothly and efficiently.
- HVAC Repair: We provide emergency repair services 24/7 to ensure you are not left without heating and cooling during a crisis.
- HVAC Maintenance: Regular maintenance is crucial to ensuring the longevity and efficiency of your HVAC system. We offer routine maintenance services to ensure your system runs smoothly and efficiently.
Our Commitment to Quality
At MCL Heating & Air Conditioning, Inc., we are committed to providing the highest level of quality in all aspects of our business. From the quality of our work to the professionalism of our staff, we strive to exceed our customers' expectations. We are dedicated to building long-lasting relationships with our customers by providing exceptional service and maintaining a high level of quality in all that we do.
Our Staff
Our team of experts is dedicated to providing exceptional customer service and ensuring that every customer is completely satisfied with our services. We are proud of our team's reputation for being friendly, efficient, and knowledgeable about HVAC systems.
Get in Touch
If you are in need of HVAC services, please do not hesitate to contact us. We are always here to help. Call us today at (415) 240-2777 to schedule your service appointment.
Company Reputation
Several customers have expressed disappointment with the company's services, citing negative experiences with the personnel. The following summarizations provide insight into the issues customers have faced.
Poor Customer Service
One customer, Roger Giese, gave the company only 1 star, describing the personnel as "very rude and dirty." He had to make multiple calls to ensure the completion of their work, which was not followed up promptly. The company's lack of professionalism and responsiveness were significant concerns.
Summary of Issues
Throughout the reviews, common themes emerge regarding poor customer service, unprofessional behavior, and lack of accountability. The company's failure to meet basic standards of communication, courtesy, and work ethic has led to dissatisfaction among customers.
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