Call the Guys In the Yellow Booties
At SoBellas Home Services, we're more than just an HVAC contractor - we're your trusted partners in maintaining a comfortable and peaceful home. Since 2008, we've been dedicated to delivering exceptional heating, cooling, and indoor air quality services to the residents of El Paso, Las Cruces, and surrounding areas.
Our Commitment to Excellence
Our team of highly trained and certified technicians is committed to providing top-notch HVAC services that exceed your expectations. We prioritize your safety and peace of mind by ensuring that every member of our team undergoes thorough background checks. This commitment to professionalism is reflected in our rigorous SoBellas Customer Service Training Program, which every technician must complete. We stand by our work with warranties, demonstrating our confidence in the durability and reliability of our solutions.
Our Range of Services
As a leading HVAC service provider, we offer a comprehensive range of services designed to cater to your unique needs. Our services include:
- Air Conditioning Services: From AC repair and installation to ductless air conditioning and convert to refrigerated air, we've got you covered.
- Heating Services: Our skilled technicians are well-versed in the complete services of various heating systems, including furnaces, heat pumps, and ductless mini-splits.
- Appliance Repair Services: Whether it's refrigerators, washers, dryers, ovens, or dishwashers, we're the local team you can trust to get your appliances up and running again.
Our History
The roots of SoBellas can be traced back to 1975, with a strong history in the appliance industry starting with General Electric. SoBellas Appliance LLC was founded in 2008, with the goal of changing service one customer at a time. Serving El Paso and Las Cruces as an appliance repair company, we incorporated our air conditioning and heating service in 2010.
Unreliable Appliance Repair Services
The reviews for Sobella's appliances reveal a pattern of poor customer service, unprofessional behavior, and broken promises. Several reviewers express their disappointment and frustration with the company's inability to fix problems, lack of communication, and unwillingness to take responsibility for their mistakes.
Technicians' Lack of Skills and Honesty
Many reviewers experienced problems with the technicians' lack of skills and honesty. Angela D. states that the technician broke another part during the repair, while V. S. describes how the technician made a huge mistake, causing thousands of dollars in damage. Lynda A. shares her experience with a technician who did nothing except talk to the office manager, leaving her with a hefty bill for nothing.
Poor Customer Service and Communication
The reviews also highlight the company's poor customer service and communication. Angela D. and V. S. both mention being put on hold for hours, having to deal with unhelpful representatives, and being ignored or refused follow-up assistance. Lynda A. notes that all correspondence was done through email, making it difficult to resolve issues.
A Positive Exception
Derek H.'s 5-star review is an exception, as he had a positive experience with Joe A., the technician. He praised Joe's professionalism, politeness, and efficiency, stating that Joe fixed his dishwasher within minutes.
Be the first to review SoBellas Air Conditioning & Heating.
Write a Review
