A Tradition of Excellence Since 1911
At Thorsen's-Norquist, we take pride in being the go-to source for residential, light commercial, and commercial HVAC and plumbing services in Modesto and Turlock, CA. With a tradition of excellence spanning over a century, we have built long-lasting relationships with our customers by delivering exceptional service and unparalleled customer satisfaction.
Our History
Since 1911, our team has been committed to providing top-notch HVAC and plumbing services to homeowners and businesses in Modesto and Turlock, CA. Our century-long history is a testament to our dedication to quality, affordability, reliability, and customer satisfaction.
Our Mission
Our mission is to exceed our customers' expectations by providing exceptional HVAC and plumbing services, unparalleled customer service, and fair prices. We believe that customer satisfaction is key to building long-lasting relationships, and we'll go above and beyond to earn your trust and satisfaction.
Our Services
We specialize in a wide range of services, including:
- HVAC installation, maintenance, and repair for residential, light commercial, and commercial properties
- Plumbing services, including residential and commercial plumbing, water heater installation, and rooter services
- Indoor air quality services, including geothermal systems and WiFi thermostats
- New construction services, including ductless HVAC systems, heat pumps, and VRF systems
- Commercial HVAC and plumbing services, including commercial boilers, sheet metal fabrication, and commercial plumbing
- Remodeling services, including kitchen and bathroom remodeling
Our Team
Our team of highly trained and certified technicians, including NATE-certified technicians, is dedicated to providing exceptional service and unparalleled customer satisfaction. We believe in staying up-to-date with the latest techniques and industry standards to ensure that our customers receive the highest level of service possible.
Why Choose Us
What sets us apart from our competition is our commitment to quality, affordability, reliability, and doing the right thing for our customers. We believe in building long-lasting relationships with our customers, and we'll go above and beyond to earn your trust and satisfaction.
Overall Experience
The overall experience with Thorsen's-Norquist has been overwhelmingly positive. Customers have praised the company's excellent customer service, trustworthy employees, and efficient work.
Customer Service
Customers have consistently praised the company's customer service, citing friendly, courteous, and professional interactions with staff. Technicians have been described as knowledgeable, efficient, and respectful of customers' property.
Technicians
Individual technicians, such as Ruben, Daniel, and Alex, have been specifically praised for their exceptional work, kindness, and attention to detail.
Scheduling and Maintenance
Customers have appreciated the ease of scheduling and the thoroughness of maintenance services provided by Thorsen's-Norquist.
Pricing and Value
While some customers have mentioned reasonable pricing, others have noted instances of upcharging, which has led to dissatisfaction.
Negative Experiences
A few customers have expressed frustration with pricing, mileage fees, and inconsistent service. In one instance, a customer reported a rude receptionist.
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