Business Details
50+ Years
experience
Emergency
services
Your Trusted HVAC Partner in Asheville, NC
Gentry Service Group has been delivering top-tier HVAC services to Asheville, NC, and surrounding areas since 1963. Our NATE-certified technicians provide expert air conditioning, heating, and electrical services for residential and commercial clients, backed by our status as a Carrier Factory Authorized Dealer. We prioritize customer satisfaction through 24/7 emergency support, comprehensive maintenance plans, and a 1-year parts and labor warranty on all repairs. With over 3,000 positive local reviews and recognition as the #1 Best of WNC from 2014-2024, we combine decades of experience with cutting-edge technology to ensure optimal indoor comfort.Our team emphasizes transparency, community involvement, and personalized solutions, offering financing options and energy-efficient systems that reduce utility costs while improving air quality. As an A+ rated BBB business, we stand behind our work with 100% satisfaction guarantees and a commitment to ethical service.
Services
HVAC Repair
AC Installation
Heating Services
Electrical Repair
Commercial HVAC
Indoor Air Quality
Maintenance Plans
Generator Installation
Ductless Systems
Emergency Services
Details
- Year established: 1963
Highlights and features
- Over 3,000 positive local reviews since 1963
- Carrier President's Award Winner for service excellence
- NATE-certified technicians with factory training
- 24/7 emergency HVAC and electrical repair services
- 1-year parts and labor warranty on all repairs
Associations and certifications
- Carrier Factory Authorized Dealer
- NATE-certified
- Better Business Bureau A+
- Angie's List Super Service Award
What people say
24/7 emergency service
NATE-certified technicians
100% satisfaction guarantee
Energy-efficient solutions
Prompt repairs
Services
HVAC Repair
Gentry Service Group provides comprehensive HVAC repair for residential and commercial systems. Our NATE-certified technicians handle all makes and models, offering 24/7 emergency service and factory-trained expertise. We prioritize energy efficiency and system longevity through diagnostic assessments and genuine replacement parts.
AC Installation
We specialize in Carrier AC installations with energy-efficient models up to 21 SEER. Our team conducts heat loss calculations to ensure proper sizing and offers financing options. Services include central systems, ductless solutions, and indoor air quality integration for optimal comfort.
Heating Services
From furnace maintenance to full system replacements, our experts deliver reliable heating solutions. We offer Carrier-certified installations, seasonal tune-ups, and 24/7 emergency repairs. Our heat loss calculations ensure efficient system sizing for homes and businesses.
Electrical Repair
Our licensed electricians handle residential repairs and installations including panels, EV chargers, and generators. We provide 24/7 emergency service, same-day appointments, and factory-trained expertise for safety-critical electrical systems.
Indoor Air Quality
We offer air scrubbers, HEPA filters, and UV purification systems to improve indoor environments. Services include duct cleaning, humidity control, and EPA-compliant solutions that remove allergens, viruses, and contaminants from residential and commercial spaces.
People
Joe Salsman
President
30+ years in mechanical contracting. Holds Kentucky Master HVAC/Electrical licenses. Joined Gentry in 2023 after technical sales and management roles. Focuses on operational excellence and customer satisfaction.
Kelly Giezentanner
Director of Operations
UNC Asheville economics graduate with 17 years at Gentry. Specializes in service logistics and customer experience. Active in local church and community. Balances technical HVAC expertise with hospitality-driven service standards.
Candice Horrell
Controller
UNC Asheville accounting graduate. Manages financial operations while balancing family life. Passionate about community service and outdoor activities. Ensures fiscal responsibility and transparent financial practices.
Terry Evans
Director of Business Development
NC State graduate with decade of business growth expertise. Focuses on commercial HVAC expansion. Combines strategic planning with hands-on leadership to drive organizational success and client relationships.
Duane Gentry
Founder
Retired president with 23-year tenure. Holds NC/South Carolina mechanical licenses. Now mentors leaders and supports charitable causes. Established company's foundation of technical excellence and community commitment.
Questions
What HVAC maintenance services do you offer?
We provide seasonal tune-ups, duct cleaning, and preventive maintenance agreements. Our technicians check system components, clean coils, and optimize efficiency to prevent breakdowns.
Do you offer emergency HVAC repairs?
Yes, our NATE-certified technicians provide 24/7 emergency service for heating and cooling systems. We respond promptly to urgent comfort issues.
What financing options are available?
We offer 0% interest financing for qualified customers on new HVAC installations. Approval typically takes 15-30 minutes with competitive terms up to 60 months.
Are your technicians certified?
All technicians are NATE-certified with Carrier factory training. We maintain rigorous standards for technical expertise and customer service.
What areas do you serve?
We serve Asheville and surrounding Western North Carolina communities including Hendersonville, Black Mountain, and Morganton within a 50-mile radius.
Do you provide warranties on HVAC work?
We offer a 1-year parts and labor warranty on repairs. Carrier equipment includes extended manufacturer warranties, with optional extended coverage through our Total Comfort Plan.
