About Our Company
Ace Plumbing & Heating has proudly served Southwest Michigan residents with exceptional plumbing and HVAC services since 1953. Family-owned and operated, we take pride in providing reliable, efficient solutions to all your home comfort needs.
With decades of experience and a team of licensed and certified technicians, we tackle projects of all sizes, from routine maintenance to complex installations and repairs. We prioritize exceptional customer service and are committed to delivering personalized solutions tailored to your unique needs.
Plumbing
- Comprehensive repairs and maintenance for all plumbing fixtures and systems
- Leak detection and repair
- Drain cleaning and repair
- Water heater installation and repair
- Sewer line services
HVAC
- Installation, maintenance, and repair of all major brands of heating and cooling systems
- Gas piping services
- Duct fabrication and installation
- Indoor air quality solutions
Additional Services
- Boiler services
- Excavation services
- Fire suppression systems
Our Values
At Ace Plumbing & Heating, we stand by these core values:
- Integrity: We uphold the highest ethical standards and honesty in all our interactions.
- Quality: We deliver exceptional workmanship and use only the finest materials.
- Customer Focus: We prioritize your needs and provide personalized solutions.
- Expertise: Our team is highly skilled and certified in all aspects of plumbing and HVAC.
- Community: We are committed to serving our community and making a positive impact.
Why Choose Ace Plumbing & Heating?
- Decades of experience and trusted reputation
- Licensed and insured professionals
- Personalized and responsive customer service
- Ethically driven with a commitment to quality
- Competitive pricing and transparent billing
We are confident that Ace Plumbing & Heating is your reliable partner for all your home comfort needs. Contact us today to schedule a free estimate and learn how we can help you achieve complete peace of mind.
Overall Experience
Ace Plumbing and Heating seems to have received a mixed bag of reviews, with some customers having a positive experience and others having a negative one. While some reviewers praised the company for their attention to detail, competitive pricing, and kind staff, others were unhappy with the quality of work, lack of transparency, and poor customer service.
Service Issues
Many reviewers mentioned service issues, such as incorrect or incomplete work, delays, and poor communication. Some customers felt that the company was unclear about their costs and charges, including drive time costs, which led to disputes and additional fees.
Quality of Work
Some reviewers were satisfied with the quality of work performed by Ace Plumbing and Heating, but others were unhappy with the results. One reviewer mentioned that a part didn't fit and was never installed, while another reviewer felt that the company was trying to rip them off with unnecessary repairs.
Customer Service
Reviews also highlighted issues with customer service, including poor communication, unprofessional staff, and a lack of accountability. Some reviewers felt that the company was unwilling to listen to their concerns or fix problems, leading to a negative experience.
Positive Reviews
A few reviewers had a positive experience with Ace Plumbing and Heating, praising the company for their attention to detail, competitive pricing, and kind staff.
Negative Reviews
Many reviewers had a negative experience with the company, citing issues with service, quality of work, and customer service.
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