Our Vision & Values
At Burkett Heating and Cooling, we prioritize comfort, reliability, and affordability for our valued customers in Southwest Michigan. We believe in:
- Local Expertise: As a family-owned business with over 30 years of experience, we understand the unique climate challenges of our region and tailor our solutions to meet your needs.
- Exceptional Customer Service: Our dedicated team prioritizes your comfort and provides personalized attention to every customer.
- Quality & Integrity: We partner with trusted manufacturers and utilize certified technicians to guarantee high-quality installation, repair, and maintenance services.
Our Services
We offer a comprehensive range of services to meet all your heating, cooling, and indoor air quality needs:
**Sales & Installation
- Comprehensive evaluation of your home or business to determine your needs.
- Installation of new heating, cooling, and ventilation systems from trusted manufacturers.
- Thorough explanation of system options and their benefits.
**Repairs & Maintenance
- Prompt and effective repairs for all makes and models of heating and cooling systems.
- Scheduled maintenance plans to prevent costly breakdowns and optimize system efficiency.
- Emergency services available 24/7 for your peace of mind.
Our Expertise
We are authorized to install, repair, and maintain equipment manufactured by leading brands such as:
- Trane
- Mitsubishi Electric
- Lochinvar
- Viessman
We prioritize safety and environmental responsibility
- Our technicians are certified to handle refrigerants safely and responsibly.
- We utilize energy-efficient equipment to minimize environmental impact.
Why Choose Burkett Heating and Cooling?
- Local Expertise and Personalized Service
- Comprehensive Solutions for All Needs
- Commitment to Quality and Affordability
- Strong Customer Service and Communication
- Established and trusted for over 30 years
Quick Service and Appreciation
Some customers have praised the company for their quick service, especially during emergency situations, and for not having an off-hours fee.
Disputes over Pricing and Parts
Several customers have expressed dissatisfaction with the company's pricing, feeling that they are being overcharged for parts and services. Some have mentioned that they were quoted one price, only to be charged a higher amount later. Others have compared prices online and found that the company's prices are inflated.
Issues with Appointments and Communication
A number of customers have reported difficulties with scheduling appointments, with some technicians failing to show up or not being able to provide a clear estimate for the work needed. Communication issues have also been mentioned, with customers feeling that they were not kept informed about the status of their appointments or repairs.
Concerns about Honesty and Trust
Some customers have expressed concerns about the company's honesty and trustworthiness, with one customer feeling that they were lied to about the need for a new system. Others have mentioned that they felt taken advantage of, with the company prioritizing making a sale over providing good customer service.
Positive Experiences
A few customers have had positive experiences with the company, praising their technicians for being knowledgeable and courteous.
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