Business Details
39 Years
experience
Emergency
services
Your Trusted Partner for Plumbing, HVAC & Electrical Services in Littleton, MA
Established in 1987, Basnett Plumbing, Heating, & AC has built a reputation as a trusted provider of plumbing, HVAC, and electrical services in Littleton, MA. Our family-owned business prioritizes community involvement, with co-owners Rob and Lori leading a team of certified professionals committed to excellence. With decades of combined experience, we emphasize ongoing training, quality craftsmanship, and personalized service to meet the needs of MetroWest Boston homeowners.Our core values of honesty, integrity, and reliability guide every project, ensuring customer satisfaction through transparent communication and meticulous attention to detail. Recognized with industry awards, including Contractor of the Year, we remain dedicated to innovation and sustainable solutions while maintaining deep roots in the local community.
Services
Plumbing Repair
HVAC Installation
Electrical Services
Ductless Systems
Boiler Maintenance
Water Heater Replacement
Indoor Air Quality
Geothermal Heat Pumps
Emergency Repairs
Maintenance Plans
Details
- Year established: 1987
Highlights and features
- We've served MetroWest Boston communities since 1987 with proven expertise.
- Our team includes five Licensed Master Plumbers and certified technicians.
- 24/7 emergency service ensures immediate response to urgent needs.
- Award-winning service recognized by PHCC and industry associations.
- Financing options available through GreenSky and Synchrony partnerships.
Associations and certifications
- Massachusetts Master Plumber License #10671
- Massachusetts Electrical License #8567
- Massachusetts Sheet Metal License #7428
- RSES Refrigerant Certification #030900205
- BPI Infiltration & Duct Leakage Certification #5053585
What people say
Highly professional
Excellent service
Prompt and courteous
Knowledgeable technicians
Clean workspaces
Services
Plumbing Repair
Our licensed plumbers address leaks, clogs, and system failures with precision. We specialize in emergency repairs, fixture installations, and pipe diagnostics. Using advanced tools, we resolve issues efficiently while minimizing disruption to your home. Customers consistently praise our technicians' expertise and clean workspaces.
HVAC Installation
We install energy-efficient heating and cooling systems tailored to your home's needs. Services include heat pumps, ductless mini-splits, and geothermal solutions. Our team ensures proper sizing and compliance with local codes. Rebate assistance available through Mass Save programs.
Electrical Services
From panel upgrades to EV charging stations, our electricians handle residential electrical needs. We offer surge protection, lighting installations, and safety inspections. All work meets NEC standards, with a focus on long-term reliability and energy efficiency.
Maintenance Plans
Our Ultimate Maintenance Plans prevent breakdowns through regular system checkups. Coverage includes HVAC tune-ups, plumbing inspections, and electrical safety checks. Members receive priority scheduling and discounted repairs, extending equipment lifespan while reducing costs.
Geothermal Heat Pumps
We design and install geothermal systems that leverage earth's stable temperatures for efficient heating and cooling. Services include ground loop installation, system upgrades, and Mass Save rebate processing. These eco-friendly solutions reduce energy bills by up to 50% compared to traditional HVAC systems.
People
Rob Basnett
Co-Owner
With over 30 years in the plumbing industry, Rob co-founded Basnett Plumbing in 1987. A licensed technician and former president of state plumbing associations, he received the PHCC's highest honor in 2010. Rob emphasizes staff training and community involvement.
Lori Basnett
Co-Owner
Lori co-owns Basnett Plumbing and oversees office operations. She developed the company's administrative systems and core values framework. Her leadership has supported the firm's growth while maintaining its family-owned ethos.
Wayne Lambert
Master Plumber
Certified since 2003, Wayne specializes in complex plumbing diagnostics and boiler systems. Customers consistently praise his clear communication and meticulous work. He represents the company's commitment to technical excellence and customer education.
Josh Menard
HVAC Technician
Josh specializes in ductless system installations and heat pump technology. With 12+ years of experience, he's known for clean, efficient work in challenging spaces. His projects often involve historic home retrofits requiring customized solutions.
Phinias Muchirahondo
Service Technician
Phinias provides plumbing and HVAC maintenance across MetroWest. Recognized for his thoroughness and customer service, he handles emergency repairs and system upgrades. Fluent in multiple languages, he serves diverse client needs effectively.
Questions
What areas do you service?
We serve Acton, Andover, Concord, Groton, Harvard, Lancaster, Lincoln, Littleton, Sudbury, Westford, and surrounding communities in MetroWest Boston.
Do you offer emergency services?
Yes, we provide 24/7 emergency service for plumbing, HVAC, and electrical issues. Call 978-431-2906 for immediate assistance.
Are financing options available?
Yes, we offer financing through GreenSky and Synchrony. These plans help homeowners manage larger projects with affordable monthly payments.
How can I improve indoor air quality?
We recommend Aeroseal duct sealing, whole-house humidifiers/dehumidifiers, and advanced filtration systems. Our technicians can assess your home's specific needs during a consultation.
What maintenance plans do you offer?
Our Ultimate Maintenance Plans include Platinum, Gold, and Silver tiers with annual HVAC tune-ups, plumbing inspections, and priority service scheduling.
Do you handle geothermal system rebates?
Yes, we assist with Mass Save rebates for geothermal installations. Our team handles the application process to maximize your savings on sustainable energy upgrades.
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