Powering Your Comfort With A Legacy of Love
A Legacy of Home Comfort Since 1972
Fox Service Company has been proudly serving the Austin and surrounding areas for over 50 years. Family-owned and operated, we're proud to be a trusted partner in ensuring the comfort, efficiency, and functionality of your home. Our team of highly skilled and licensed professionals are dedicated to providing exceptional service and lasting solutions for all your heating, air conditioning, plumbing, electrical, and indoor air quality needs.
Our Services: Comprehensive Solutions for Every Home
Whether you require a routine inspection, an emergency repair, or a complete system upgrade, we offer a comprehensive range of services to keep your home comfortable and functioning optimally. Our offerings include:
Heating & Cooling
- Comprehensive tune-ups and repairs for all major brands and models
- AC replacement and installation
- Furnace repair, maintenance, and installation
- Heat pump repair and maintenance
- Comprehensive diagnostics and troubleshooting
Plumbing
- Emergency leak detection and repair
- Water heater repair, installation, and replacement
- Tankless water heater installation
- Comprehensive plumbing inspections and repairs
- Drain cleaning and sewer line repair
Electrical
- Troubleshooting and repair of all electrical systems
- Installation of ceiling fans, lighting, and whole-home surge protection
- Electrical panel upgrades and circuit breaker repair
- Installation and repair of electrical generators
Indoor Air Quality
- Air duct cleaning and system repair/replacement
- Air purifier installation and maintenance
- Humidifier and dehumidifier installation
- Comprehensive air quality assessments and recommendations
Ongoing Care and Customer Satisfaction Guarantee
At Fox Service Company, we prioritize customer satisfaction above all else. Our dedicated team will take the time to understand your unique needs and concerns, ensuring that you receive customized solutions and exceptional service every time. We stand behind our work with our industry-leading 100% customer satisfaction guarantee.
Schedule Your Appointment Today!
Don't wait until problems arise. Contact Fox Service Company today to schedule your appointment and experience the peace of mind that comes with knowing your home is in the hands of experienced professionals. We proudly serve Austin and the surrounding areas, offering emergency services 24/7 for your peace of mind.
Poor Customer Service and Reliability Issues
Many customers have experienced poor customer service and reliability issues with Fox Service. Some customers had to deal with no-shows, delayed responses, and uncommunicative technicians. Nikki N. had a scheduled appointment that was cancelled without notice, leaving her frustrated and disappointed. Similarly, Elena C. and Paige J. experienced no-shows and lack of communication, leading to lost trust and a negative experience.
Safety Concerns and Incompetence
There were instances of safety concerns and incompetence reported by customers. Tristan C. had a devastating experience with Fox Service, where two of the newly installed HVAC systems had gas leaks, putting his family in danger. David G. had a technician who failed to diagnose the issue correctly and didn't have the necessary parts, leading to confusion and inconvenience.
Overpriced and Unfair Practices
Some customers felt that Fox Service was overpriced and had unfair practices. Morgan T. was unhappy with the $99 service call fee that wouldn't be credited towards repairs, and the technician ignored the manufacturer's report and ran their own tests at an exorbitant rate. Jennifer J. felt that the technician was pushy and tried to sell her a new unit without properly diagnosing the issue.
Positive Experiences
On a positive note, some customers had good experiences with Fox Service. Marsha Swartz, Gary Frischen, Michael Gomez, and Chris LaPlante all reported positive experiences with punctual, knowledgeable, and polite technicians. They appreciated the quality of work and the professionalism exhibited by the company.
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