At Tom's Heating Service, we pride ourselves on being a family-owned and operated business that has been serving the Waukesha area since 1954. For over six decades, we have established a reputation for providing exceptional heating and cooling services to our customers. Our mission is to deliver outstanding workmanship, professionalism, and superior products to ensure that our customers receive the highest level of service.
Our Team
Our team is composed of dedicated professionals who are passionate about what they do. With years of experience in the industry, our technicians are factory-trained and certified to work on all makes and models of heating and cooling equipment. We take pride in being a Carrier Factory Authorized Dealer, which allows us to offer our customers the best products and services available.
Our Services
At Tom's Heating Service, we offer a wide range of services to ensure that our customers' heating and cooling systems are always running efficiently. Our services include:
- Furnace Installation: We offer professional furnace installation services to ensure that your home is warm and cozy during the cold winter months.
- Furnace Repair: Our technicians are available 24/7 to repair your furnace and get your home back to a comfortable temperature.
- Furnace Maintenance: Our maintenance agreement helps you save energy and money by keeping your furnace in top condition.
- Boiler Repair: We also offer boiler repair services to ensure that your home is warm and comfortable.
- Boiler Installation: Our technicians can install your new boiler and ensure that it is running efficiently.
- Heat Pumps: We offer heat pump installation and repair services to ensure that your home is always comfortable.
- Cooling Services: Our cooling services include air conditioner installation, repair, and maintenance to ensure that your home stays cool and comfortable during the hot summer months.
- Air Quality Services: We offer air quality services, including air purifiers, humidifiers, and dehumidifiers, to ensure that your home is always fresh and clean.
Why Choose Us
At Tom's Heating Service, we are committed to providing our customers with the highest level of service and ensuring that their heating and cooling systems are always running efficiently. We are proud to be a 17-time Carrier President's Award winner and have an A+ rating with the Better Business Bureau.
Our Awards
We have been recognized for our excellent service and commitment to our customers. Our awards include:
- 17-time Carrier President's Award winner
- A+ Better Business Bureau rating
- Google and Facebook reviews
Our Mission
Our mission is to provide exceptional heating and cooling services to our customers in Waukesha County. We believe in giving back to the community and sponsoring local events and organizations.
Exceptional Customer Service and Installations
Tom's Heating has received numerous reviews praising their exceptional customer service, professional technicians, and high-quality installations. Multiple reviewers have expressed their satisfaction with the company's fair pricing, prompt services, and attention to detail.
Installation Experience
Reviewers have praised the company's technicians for being respectful, knowledgeable, and thorough in their work. Many have noted that the technicians took the time to explain the processes and results, leaving them feeling informed and confident in the services provided. Some have even complimented the company's prompt response times, with one reviewer mentioning that the technician arrived within minutes of leaving a message.
Maintenance and Replacement Services
Several reviewers have praised Tom's Heating for their maintenance services, noting that the technicians are thorough and attentive to detail. One reviewer in particular mentioned that the technician discovered a clogged fan wheel and installed a new drain hose, bringing the system up to code. Others have praised the company's ability to diagnose and repair issues quickly, with one reviewer noting that the technician was able to fix the problem on the same day.
Exceptional Customer Service
Many reviewers have praised Tom's Heating for their exceptional customer service, with multiple reviewers noting that the company's representatives are friendly, professional, and responsive. One reviewer mentioned that the company's emergency service was particularly impressive, with a technician arriving at their home within hours of their initial call.
One Negative Review
However, one reviewer has shared a negative experience with the company, citing poor customer service and a lack of transparency. The reviewer claimed that the company's technicians had not properly serviced their furnace during annual maintenance visits, leading to issues when the warranty expired.
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