Retail Mechanical Services (RMS) is a leading provider of commercial HVAC and refrigeration services, with a successful track record of serving brands across the United States, Canada, and Puerto Rico since 2016. Our team of dedicated professionals delivers cost-effective solutions to clients, utilizing the latest technology and tailoring services to meet specific client requirements. RMS is committed to building and sustaining long-term relationships with clients and service partners, providing a wide range of services, including demand services, upgrades, maintenance programs, and new system installations.
Why Choose Retail Mechanical Services (RMS)?
RMS stands out in the industry for its commitment to customer satisfaction, employing the 4 Cs: Commitment, Consistency, Creativity, and Communication. Our team of experts goes beyond quick repairs, addressing underlying issues that may cause immediate problems. By examining the whole picture, RMS proposes comprehensive solutions that enhance equipment longevity and efficiency, ensuring customer equipment performs optimally.
Services Offered
At RMS, we offer a wide range of services to meet the unique needs of our clients:
- Demand Services: We provide prompt and reliable services for HVAC and refrigeration systems, ensuring minimal downtime and disruption.
- Upgrades: Our team can help clients upgrade their existing systems, incorporating the latest technology and advancements for improved performance and energy efficiency.
- Maintenance Programs: RMS offers customized maintenance programs designed to extend equipment lifespan, reduce energy consumption, and prevent unexpected breakdowns.
- New System Installations: We specialize in installing new HVAC and refrigeration systems, tailored to clients' needs and specifications.
The RMS Difference
What sets RMS apart from competitors?
- Advanced Technology: By incorporating the latest work order management software and smart technology, our team becomes more productive and stays updated on the most innovative HVAC trends.
- Expertise: Our team of experts has the knowledge and experience to address complex HVAC and refrigeration issues, providing long-lasting solutions.
- Customer-Centric Approach: At RMS, customer satisfaction is our top priority. We work closely with clients to understand their needs and develop customized solutions that meet their unique requirements.
Overall Experience with Retail Mechanical Services
Retail Mechanical Services (RMS) has received a mix of positive and negative reviews from various contractors and businesses. While some reviewers have had excellent experiences with the company, others have reported issues with communication, payment, and safety concerns.
Positive Experiences
Many reviewers have praised RMS for their professionalism, quick response times, and easy payment processes. They have reported having positive interactions with the company's employees, who are knowledgeable and helpful. RMS has also been commended for their detailed communication and easy-to-follow processes for submitting information and getting paid quickly.
Negative Experiences
On the other hand, one reviewer had a significantly negative experience with RMS. They reported being harassed with daily calls, being asked to perform work orders in unsafe conditions, and having to deal with condescending and disinterested attitudes from RMS representatives. They also claimed that RMS refused to pay fair prices for their work and would often blame the contractor for any issues that arose.
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