At Excel Mechanical, Inc., we pride ourselves on being a leading provider of commercial and residential heating, air conditioning, plumbing, and more in Tucson, Arizona. Established in 1986, our company has a rich history of delivering top-notch services to our valued customers. Our team of highly trained technicians and expert staff are dedicated to providing exceptional quality, respect, and ethics in everything we do.
Our Services
We offer a diverse range of services to cater to the unique needs of our customers. From new construction, tenant improvements, custom homes, retrofit and replacements for hospitals, schools, businesses, and homes, we have got you covered. Our services also include filter service, preventative maintenance, and seasonal check-up's for both commercial and residential properties. Additionally, we provide diagnosis/troubleshooting, sales, service, and installation for HVAC and plumbing, as well as custom sheet metal fabrication, CO2 and gas inspections, airflow calibration, snake/camera/locate, backflow certification, and duct sealing.
Our Vision and Mission
Our vision is to be Southern Arizona's #1 choice for heating, air conditioning, plumbing, and more, through a commitment to quality, respect, ethics, and our community. Our mission is to provide a long-lasting relationship with the commercial and residential communities through quality sales, service, and installation, utilizing our highly trained technicians and up-to-date modern technologies.
Community Service
Community service is a vital part of our business model. We strive to find even the smallest ways of giving back to the community, especially during difficult economic times. We have participated in various community service projects, including Habitat for Humanity, Extreme Makeover Home Edition, and have been a finalist for both the Wells Fargo Copper Cactus-Community Service Category and the Cornerstone Building Foundation Subcontractor of the Year Award.
Overall Experience
The reviews provide a mixed assessment of Excel Mechanical, with some customers expressing high satisfaction with the company's services, while others report negative experiences with the company's owner and employees.
Positive Experiences
Many customers have praised Excel Mechanical for their professionalism, reasonable prices, and excellent work quality. Technicians are described as friendly, respectful, and skilled. The company's response time is also commended, with some customers receiving same-day service.
Negative Experiences
On the other hand, several reviewers have reported unprofessional behavior from the company's owner, including yelling at employees in front of customers and belittling them. Additionally, some reviewers have reported poor driving habits from company employees, including tailgating and yelling at other drivers.
Customer Service
Some customers have reported positive experiences with Excel Mechanical's customer service, citing friendly and respectful interactions with technicians and staff. However, others have reported poor communication and a lack of respect from the company's owner.
Recommendations
Based on the reviews, it is clear that Excel Mechanical has both strengths and weaknesses. While some customers have had excellent experiences with the company, others have reported poor behavior from the owner and employees. Potential customers should weigh these factors carefully when deciding whether to use Excel Mechanical.
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