Your Comfort, Our Priority
Quality & Trust Since 1949
Shahood Plumbing & Heating has proudly served the Metrowest area for over 70 years, providing exceptional plumbing, heating and cooling services to both residential and commercial clients. We are a family-owned and operated business with a passion for delivering exceptional customer service and top-notch workmanship.
Our Services
We offer a comprehensive range of services to meet all your needs, including:
General Plumbing
- Repair and maintenance of all plumbing fixtures and components
- Water leak detection and repair
- Drain cleaning and unclogging
- New fixture installations and replacements
Heating & Cooling
- Installation, repair and maintenance of boilers, furnaces and heat pumps
- Troubleshooting and fixing heating and cooling problems
- Consultation on energy-efficient upgrades and system selection
Water Heaters
- Installation, repair and replacement of water heaters
- Water heater maintenance and efficiency evaluations
Our Expertise
Our team of licensed and certified plumbers and technicians have extensive experience in all aspects of plumbing, heating and cooling. We are committed to:
- Providing upfront and transparent pricing
- Completing work promptly and efficiently
- Respecting your home and property
- Communicating clearly with you throughout the process
Customer Satisfaction Guarantee
We pride ourselves on providing exceptional customer service and are committed to your complete satisfaction. Our work is fully guaranteed and we will not rest until the job is done right.
What Sets Us Apart?
- Extensive experience and expertise in the field
- Responsive and reliable service
- Commitment to customer satisfaction
- Strong focus on quality and attention to detail
- Competitive pricing and transparent billing
Contact Us Today
For reliable, trustworthy plumbing, heating and cooling solutions in the Metrowest area, choose Shahood Plumbing & Heating. Contact us today for a free consultation and receive a personalized quote.
Communication and Professionalism
The majority of reviews highlight excellent communication and professionalism from Shahood Plumbing and Heating. Many customers comment on the promptness and efficiency of the service, with technicians like Joshua S., Kevin, Quintin, Cam, and Cody receiving special mentions for their politeness, professionalism, and expertise.
Some customers praises the company's ability to handle complex issues, such as Cameron's diagnosis and repair of a furnace, and Quintin's quick identification of a burning electrical panel.
Accountability and Errors
However, one customer, Maria Jalbrzikowski, had a severely negative experience with the company. She reported poor communication, unprofessional responses, and a lack of accountability when mistakes were made. The company's failure to identify the true cause of a problem, their lack of transparency regarding a quote, and their defensive behavior when errors were pointed out led to a series of unfortunate events.
Inconsistencies and Follow-up
Maria's experience also revealed inconsistencies in the company's communication, with the owner, Ron, failing to follow up on promises made to his customers. The lack of a clear plan for installation, the failure to communicate changes to the plan, and the company's reluctance to accept responsibility for their mistakes added to the frustration.
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