About Us
Tropical Heating & Cooling has been a trusted name in Western New York for over 30 years. Family-run and owned, we prioritize personalized service, respect for your time, and quality workmanship in every interaction. We believe in building lasting relationships with our customers, offering reliable solutions and exceeding expectations.
Our Mission
Our mission is to provide our customers with comprehensive and efficient HVAC solutions, ensuring their comfort and peace of mind. We achieve this through:
- Personalized customer service: We listen attentively to your concerns and offer tailored solutions based on your unique needs.
- Expert technical expertise: Our licensed technicians are highly skilled and experienced in all aspects of heating, cooling, and air quality.
- Quality equipment and materials: We use only top-notch brands and materials to ensure reliable performance and lasting solutions.
- Honest communication: We provide upfront pricing and transparent communication every step of the way.
Heating
- Comprehensive diagnostics and repairs for all makes and models of furnaces and boilers
- Installation and maintenance of heat pumps and boilers
- Seasonal tune-ups to ensure peak performance and efficiency
- Duct cleaning to eliminate dust and improve airflow
Cooling
- Troubleshooting and repair of air conditioners
- Installation and maintenance of heat pumps and air conditioners
- Installation and repair of thermostats and zoning systems
- Comprehensive tune-ups to optimize cooling efficiency
Indoor Air Quality
- Comprehensive air quality assessments
- Installation and repair of air cleaners and humidifiers
- Reduction of dust, pollen, and other allergens
- Recommendations for natural ventilation solutions
And much more! We also offer financing options, emergency services, and comprehensive protection plans for your peace of mind.
Contact us today and let the experienced professionals at Tropical Heating & Cooling keep you comfortable all year round!
Overview
Tropical Heating & Cooling has received multiple 5-star reviews from satisfied customers. The company has demonstrated exceptional service, professionalism, and quality workmanship in various aspects of HVAC installation and repair.
Installation and Customer Service
Many reviewers praised the company's efficient scheduling, punctuality, and friendly customer service. The technicians, including Dan, Dave, John, and Andrew, were described as knowledgeable, professional, and personable. They took the time to explain the installation process, options, and maintenance requirements to customers.
Installation Quality
The reviews highlight the high-quality workmanship of the company's installation crew. The customers were impressed with the efficiency, cleanliness, and professionalism of the installation process. The new systems were installed quickly and efficiently, with the technicians taking the time to explain the features and operations of the new equipment.
Troubleshooting and Repair
Some reviewers mentioned that they had issues with their existing HVAC systems, including a defective Mitsubishi system and a malfunctioning boiler. Tropical Heating & Cooling was able to troubleshoot and repair the issues promptly, providing excellent customer service and turnaround times.
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