The Air You Breathe is More Important Than the Air You Feel!
For over 30 years, Estes Heating & Cooling has been proudly serving the Greater Nashville community, providing reliable heating, cooling, and indoor air quality solutions to residential and commercial clients. We are a licensed and insured company, committed to 100% customer satisfaction and personalized solutions for every home or business.
What sets us apart?
Our dedication to:
- Personalized Solutions: We take the time to understand your unique needs and comfort preferences to recommend the best possible solution.
- Expert Service: Our highly trained technicians are licensed, certified, and experienced in all aspects of HVAC installation, repair, and maintenance.
- Honest & Transparent Communication: We believe in upfront pricing and clear communication every step of the way.
- Exceptional Customer Service: We prioritize responsiveness, clear communication, and a courteous and respectful approach to every interaction.
Our Services
We offer a comprehensive range of services, including:
- Heating & Cooling Installation & Repair: We install, repair, and maintain all major heating and cooling systems, including furnaces, heat pumps, air conditioners, and more.
- Indoor Air Quality: Improve the quality of your air with air cleaners, humidifiers, UV lights, and zoning systems.
- Preventative Maintenance: Regular maintenance plans ensure your HVAC system runs efficiently, saving you money on your energy bills and extending the lifespan of your equipment.
- Commercial Services: We offer specialized services for businesses, including energy audits, tailored solutions for large facilities, and comprehensive maintenance contracts.
Our Values
Estes Heating & Cooling is built on the principles of:
- Integrity: We adhere to the highest ethical standards and business practices.
- Professionalism: We provide reliable services with attention to detail and a commitment to excellence.
- Customer Focus: We prioritize your needs and strive to exceed expectations.
- Community Involvement: We are proud supporters of the local community and believe in giving back.
Contact us today to experience the Estes difference! We will be happy to discuss your needs and provide a customized solution to your specific situation.
Positive Reviews
The majority of the reviews are extremely positive, with many reviewers praising the company's professionalism, efficiency, and quality of work. Several reviewers mention the excellent customer service they received, including the prompt and friendly responses from the staff.
Common Themes
Several common themes emerge from the positive reviews, including:
- Professionalism: Many reviewers praise the company's professionalism, citing the expertise and courtesy of the technicians.
- Efficiency: Several reviewers highlight the company's ability to quickly diagnose and resolve issues, often with minimal downtime.
- Quality of Work: Reviewers frequently mention the high quality of the work performed, including the installation and maintenance of heating and cooling systems.
- Customer Service: The company's customer service is consistently praised, with reviewers noting the prompt responses, friendly demeanor, and willingness to go the extra mile to resolve issues.
Negative Reviews
However, one reviewer had a negative experience with the company. Austin M. gave the company a rating of 1 star and wrote a scathing review, citing poor treatment by one of the company's representatives.
Common Complaints
The negative review highlights several common complaints, including:
- Lack of Transparency: The reviewer felt that the company was not transparent about the services they were providing, and that they were not willing to answer questions about the work being performed.
- Poor Communication: The reviewer was also unhappy with the communication from the company, feeling that they were not kept informed about the status of the work being performed.
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