At Vernon The Heating & Cooling Specialist, we pride ourselves on being a premier provider of HVAC services, offering a comprehensive range of solutions for both residential and commercial customers in Fairfax, McLean, Alexandria, VA, Rockville, and Bethesda, MD, and Washington, DC. With over 40 years of experience, we have established ourselves as trusted experts in the industry, dedicated to delivering exceptional service and unparalleled customer satisfaction.
Our Story
Our journey began over four decades ago, with a vision to provide top-notch HVAC services that meet the unique needs of our customers. We have built strong relationships with top manufacturers and have a team of expert technicians who are NATE-certified and committed to delivering exceptional workmanship. Our commitment to excellence has earned us a reputation for reliability, accuracy, and unparalleled customer service.
Services We Offer
At Vernon The Heating & Cooling Specialist, we provide a wide range of services to cater to the diverse needs of our customers. From residential to commercial HVAC installation, repair, and maintenance, we have you covered. Our team of experts offers quality products, fair prices, and honest recommendations that earn us word-of-mouth referrals.
Residential Services
Our residential services include:
- AC Repair
- AC Installation
- Heating Services
- Preventive Maintenance
- Indoor Air Quality Products
Commercial Services
Our commercial services include:
- HVAC Installation
- HVAC Repair
- HVAC Maintenance
- Refrigeration Services
- Commercial Planned Maintenance
Indoor Air Quality
We provide a comprehensive selection of indoor air quality products, including humidification and dehumidification systems, air cleaners, filtration systems, and UV lamps. Our team of experts can help you maintain healthy air-change rates and recommend accessories for balancing humidity and indoor air quality.
Commercial Refrigeration Services
Our commercial refrigeration services include:
- Repair and Maintenance
- Installation
- Replacement
- Preventive Maintenance
Why Choose Us
At Vernon The Heating & Cooling Specialist, we treat our customers and employees with respect. Our commitment to customer satisfaction is reflected in our 100% satisfaction guarantee and our superior customer service. We have strong relationships with top manufacturers and are committed to delivering exceptional workmanship. Our NATE-certified technicians are drug-free and background-checked, ensuring a high level of professionalism and integrity.
Our Promise
At Vernon The Heating & Cooling Specialist, we promise to provide prompt, courteous service, 24 hours a day, 7 days a week. Our goal is to prevent repairs, control your overhead, and reduce your energy costs. We are dedicated to delivering exceptional service, ensuring your complete satisfaction with every interaction.
Negative Reviews
Vernon Heating & Air Conditioning has received numerous negative reviews from customers who have had poor experiences with the company. Many have reported issues with the quality of work, with some claiming that the company's technicians are unable to complete repairs correctly or that the company's proposals are overpriced. Some customers have also reported difficulties with scheduling appointments and communication with the company's representatives.
Some customers have reported being ripped off, with one customer claiming that the company's technicians spent hours on the roof of their commercial property but failed to complete the repair, and then charged them a large fee for the work. Another customer reported that the company's technician claimed to have spent an hour traveling to their office from DC, but the customer was able to drive there in 20 minutes during rush hour traffic. This lack of transparency and honesty has led to a loss of trust and satisfaction among customers.
Positive Reviews
There are, however, a few positive reviews stand out from the rest. One customer praised the company's technicians for being "top-notch" and for working quickly to resolve a critical issue with their cold box. Another customer reported having a positive experience with the company's scheduling process and praised the technician who arrived on time and completed the repair correctly.
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