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Welcome to Cool Change Heating and Air Conditioning, your premier provider of heating and air conditioning repair services in Raleigh, Cary, Wake Forest and the surrounding areas. With over 25 years of experience in the industry, we have built a reputation for delivering fast, trustworthy, and high-quality HVAC services to homeowners in the Greater Raleigh area. At Cool Change Heating and Air Conditioning, we are committed to your satisfaction and are dedicated to providing exceptional workmanship, honesty, and reliability.
Our Services
At Cool Change Heating and Air Conditioning, we offer a comprehensive range of HVAC services designed to meet your heating and cooling needs. Our services include:
- Air Conditioning Repair and Maintenance: We offer fast and efficient air conditioning repair services for all makes and models of air conditioning units. Whether you need emergency repairs or routine maintenance, our certified and experienced technicians are here to help. With our annual maintenance plans, you can keep your air conditioning unit running at its best, reduce your energy costs, and prevent costly repairs.
- Heating Repair and Maintenance: Our certified technicians are trained to repair all makes and models of furnaces and heat pumps. Whether you need emergency heating repairs or regular maintenance, we are here to help. Our heating repair services include troubleshooting and fixing issues with thermostats, ignition controls, pilot lights, and more.
- HVAC Installation: We offer a wide range of high-quality HVAC products from leading manufacturers, including Trane. Our experienced technicians can help you choose the right HVAC system for your home and budget and ensure that it is installed correctly and efficiently.
- HVAC Maintenance: Regular maintenance on your HVAC system is essential to keep it running at its best and prevent costly repairs. We offer fall and spring heating and cooling tune-ups, including cleaning and inspecting your system, checking and adjusting freon levels, and identifying and fixing any problems.
At Cool Change Heating and Air Conditioning, we are committed to providing our customers with the highest level of service and workmanship. We offer 5-star Google ratings and an A+ rating with the Raleigh Better Business Bureau, and we are dedicated to providing our customers with reliable, fast, and high-quality HVAC services. Contact us today to learn more or to schedule a service appointment.
Overall Experience
The reviews of Cool Change Heating & Air are overwhelmingly positive, with all reviews giving a 5-star rating. The majority of the reviews praise the company's professionalism, efficiency, and excellent customer service.
Efficiency and Professionalism
Many reviews commend the company's technicians for their professionalism, arriving promptly, and completing the job efficiently. The installation process is mentioned to be well-done, with customers appreciative of the care taken to replace parts without ripping out the entire system. Customers also appreciate the communication and responsiveness of the office staff, including Stephanie and JD.
Knowledge and Competence
Several reviews mention the company's employees being knowledgeable and able to explain the work being done in detail. The reviews also praise the company's willingness to listen to customers' needs and provide competitive pricing.
Lack of Expertise
One review highlights a conflict of interest, where the company charged a customer $450 to fix a simple issue that another company could have done for $80. The reviewer also expresses frustration with the owner, JD, not returning their call to address a complaint.
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