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At B&W Plumbing, HVAC and Electrical, we're more than just a full-service plumbing, heating, cooling, and electrical company. We're a family-owned business that's been proudly serving the Indianapolis area since 1961. Our commitment to excellence, fair pricing, and exceptional customer service has earned us the trust of our customers, with some families having been with us for over 60 years.
Our Story
Our story begins with a simple yet powerful idea: to provide top-notch plumbing, heating, cooling, and electrical services to the good people of Indianapolis. Over the years, we've grown to become one of the most experienced and trusted companies in the region. Our family-owned business is built on the principles of integrity, hard work, and family values. We're not just a mom-and-pop shop, but a family-run business that stands for something. Our office is located in Speedway, IN, near 21st and Cunningham Road, and we're proud to serve the local community.
Our Services
We offer a wide range of services to meet your plumbing, heating, cooling, and electrical needs. From furnace repair and installation to air conditioning maintenance and electrical repairs, we've got you covered. Our team of expert technicians is dedicated to providing prompt, professional, and courteous service that exceeds your expectations. We're available 24/7 for emergency services, and we offer extended service hours to save you on overtime fees. We're committed to fair pricing, and we'll work with you to find a solution that fits your budget.
Our Promise
At B&W Plumbing, HVAC and Electrical, we promise to provide you with exceptional service, fair pricing, and a level of expertise that you won't find anywhere else. We're dedicated to building long-term relationships with our customers, and we're committed to being your go-to partner for all your plumbing, heating, cooling, and electrical needs. Whether you're a homeowner, business owner, or simply someone who wants to take care of your home, we're here to help.
Our Team
Meet our team of expert technicians, dedicated professionals who are passionate about providing top-notch service to our customers. Our team is led by a family who's committed to upholding the values of integrity, hard work, and family values. We're proud to serve the Indianapolis community, and we look forward to serving you.
Overall Experience
The reviews express a mix of positive and negative experiences with B&W's plumbing and HVAC services. While some customers praise the company's professionalism, promptness, and quality of work, others express frustration with the company's pricing, misdiagnosis of issues, and poor customer service.
Positive Aspects
Many customers have had positive experiences with B&W, citing the company's prompt response times, friendly and knowledgeable technicians, and high-quality work. The technicians are praised for their professionalism, courtesy, and willingness to explain the work being done. Several customers have reported satisfaction with the company's plumbing and HVAC services, including installation, maintenance, and repair work.
Negative Aspects
However, some customers have reported negative experiences with B&W, including misdiagnosis of issues, poor communication, and overpricing. One customer reported being charged for additional work that may have been unnecessary, while another customer experienced poor installation of garbage disposals and lack of accountability from the company.
Technician Performance
Several technicians are mentioned by name, including Mitchell, Dave, Trent, and Alec, who are praised for their professionalism, knowledge, and courtesy. However, one reviewer reported a negative experience with a technician who was not fully licensed.
Pricing and Value
Some customers have reported satisfaction with the pricing of B&W's services, while others have expressed concern about the cost of additional work or repairs. One customer reported being charged for a new furnace that may not have been necessary, while another customer felt that the cost of repairs was reasonable given the quality of work.
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