We treat you like family, with respect, honesty and reliability
At Hinchey Brothers Plumbing and Heating, we take pride in our commitment to quality, reliability, and customer satisfaction. With over 35 years of industry experience and training, our team of certified professionals is dedicated to providing fast, reliable, and guaranteed service for all of your plumbing and heating needs.
Our Philosophy
At Hinchey Brothers, we believe in treating our customers with respect, honesty, and reliability. We understand that each customer has unique needs and expectations, and we strive to cater to their individual requirements. We offer individualized options to provide the best value for the money, whether it's a minor repair or a complete new system installation.
Our Team
Our team is composed of highly experienced and certified professionals, including President Ken, Licensed Plumbers Michael and Sam, and Office Manager Marlene. With over 100 years of combined experience, our team is well-equipped to handle a variety of residential and commercial plumbing and heating related tasks.
Our Services
We offer a range of services designed to meet the unique needs of our customers. Our services include:
- Fast repairs done right-every time!
- Installations and new construction
- Plumbing services, such as hot water heater replacement, fixture and faucet repair, and drain cleaning
- Heating specialist services, including boiler and furnace replacement, annual maintenance, and professional service
Our Service Area
Based in Melrose, Massachusetts, we proudly serve clients in the surrounding cities and towns, including Melrose, Wakefield, Stoneham, Winchester, Saugus, Reading, Medford, Malden, and Lynnfield.
Why Us?
At Hinchey Brothers Plumbing and Heating, we are family-owned and operated, with a commitment to providing superior customer service, fully licensed, and insured. We have over 100 years of combined experience and training in the newest industry technology. We are dedicated to being there for our customers, whether it's for a routine maintenance check or a major repair.
Overall Experience
The majority of reviewers have had a positive experience with Hinchey Brothers Plumbing, citing their professionalism, promptness, and quality of work.
Quality of Work
Reviewers have praised the company's ability to complete jobs correctly the first time, with no need for callbacks or rework. The plumbers are skilled and knowledgeable, and take the time to explain the work being done.
Customer Service
The office staff, including the office manager and schedulers, are described as kind, organized, and communicative. They keep customers informed about appointment times and schedules, and are responsive to their needs.
Emergency Services
Hinchey Brothers Plumbing has been praised for their prompt response to emergency situations, such as burst pipes and heating system failures.
Long-term Relationships
Many reviewers have been using the company for years, and have developed a trust and loyalty to the brand. They appreciate the company's honesty, professionalism, and quality of work.
Negative Experience
One reviewer had a negative experience with the company, feeling that they were taken advantage of and lied to about the nature of the problem.
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