Custom Heating, Plumbing & Air Conditioning Services

Custom did a good job of starting up our swamp cooler. The technician was friendly, efficient, and on time, Overall, another very positive and professional job from the people at Custom. I have recommended them to my friends and will do so again in the future.

Benito came to our home and assessed our issue. He clearly explained our options, and what was needed. He was very friendly and professional. I highly recommend this company. They truely seem to care, and get the job done quickly. Even offered to bring space heaters out to us until we decided on our options.
LH

Review update: We love our new Aerocool evaporative cooler. It cools down the house very well (if anything it works too good and gets quite cold, we don't have to use it as much as our previous unit.) Duwayne was very helpful in troubleshooting and fixing a few loose ends after the installation, and their staff were nice to work with. They were also able to use the same legs from our old unit, which was also great as they didn't have to mess with the roof.

Nobody is stoked to drop the price of a new car on a heating and AC system, but when that time inevitably comes for your house all you really want is to know the folks taking that money from you are doing quality work and gonna treat the house as if it were their own.

Not only did Dwane get out the next morning after returning an after hours call, but he went above an beyond in the replacement of our system ensuring his employees helped to clean up shoddy DIY work from the previous owners and set everything up properly. The guys he's employed are solid dudes, every interaction I've had with Derik and Deon have been incredibly pleasant and professional.

Genuinely this was the biggest thing I had been looking for as a new homeowner and that was experts to help do right the things out of my wheelhouse, and that's exactly what we got with Custom. Am already looking at other projects I can get taken care of now that I have a trusted set of guys I know I can count on for any job in my house.

Thank you very much Dwane, Deon, Derik and Renee, y'all were outstanding in all categories.

Update 1: continues service for furnace tuned up and water heater flush was excellent as I've come to expect here. Nice to see the same faces back again as well!

I have an annual maintenance contract. They are reliable, great communications, and technicians are always pleasant and answer all of my questions.

I am adding a brand new AC system and furnace. Custom Heatings Techs arrived timely and left no trace. Dion, Tracy and the crew were Awesome! I appreciate that they cleaned up after themselves and provided excellent service. I will continue to use them and highly recommend them.

I've worked with several other HVAC companies and had very little faith in their ability to actually solve problems and fix things. Most of them don't even want to troubleshoot the problem but just replace units or offer solutions that don't actually fix the problem. They also don't want to give any sort of pricing they just expect to get a blank check on site. But my experience with Custom has been great all around. I asked specifically for what I wanted and they gave me a price over the phone. When the technician Benito arrived he walked me through what was right and what was wrong about our two commercial HVAC units. He explained things in detail and we formulated the plan to get them running in tip top shape. I found their rates to be reasonable and I look forward to doing business with them in the future.

Tech was on time and let me know when he was on his way as requested. I always appreciate how courteous Custom staff are in person and on the phone. It is nice to have a company give an honest evaluation, complete the service requested and not try to upsell me $1,000s. Thanks!

It was such a pleasure working with custom heating, plumbing and ACRepair.

He complete the assignment with such ease and was just so wonderful.

Dwane Haskins, the owner of Custom Heating, Plumbing and AC Repair, truly cares about his customers and he made sure that the problem I had with my evaporative cooler was handled quickly and competently. His sincerity and integrity in his business dealings are what make me want to use the services of Custom Heating, Plumbing and AC Repair.

We've used Custom HPACES happily for a number of years to maintain our evaporative cooler, with seasonal turn-on and shut-down. The techs are always on-time, knowledgeable and helpful. Parts are cleaned and replaced as necessary. The tech who came most recently (May 2025) went above and beyond, by turning the orientation of one of the vents by 90 degrees (and re-screwing the whole vent in the new position), so that more cold air could reach the kitchen. We plan to keep using Custom HPACES and highly recommend.

We have been using Custom Heating for all of our evaporative cooler needs for several years and they are great to work with. They even have a great deal for startup/shutdown services if you buy a yearly package. Once we had a payment issue and they fixed the problem promptly and without fuss. Trustworthy company!

Custom Heating, Plumbing & AC has handled all of our homes HVAC needs I using replacing the original furnace 10 yrs ago, and replacing our hail damaged A/C Unit 1 year ago. The office staff is fast acting and professional. We replaced our furnace humidifier today. The service technician, Derik, was very kind, respectful, extremely knowledgeable, and explained everything. Jake, the apprentice, was kind, respectful and helpful. Such a breath of fresh air. Custom Heating is our only choice for HVAC systems needs. Thank you Duane, the owner, and congratulations on having a great staff, work ethic, exemplary service and finished product!

I am giving Custom Heating and Air 4 stars. They are receiving this because of canceling an appointment and not getting it rescheduled for two weeks. This isnt the first time its happened either. Having said that, when the technicians do arrive to do swamp cooler start up, they are really good and efficient. They are also friendly and know what they are doing. Ive used Custom for many years because the actual service is done well & the cost is average.

I've been a customer of Custom Heating since 2009. The customer service is always the best! The technicians are friendly and experienced. The prices are fair. You never want your furnace to go out for any reason. It's a "grunge" task that has to be done. But Custom Heating makes it a pleasurable experience. Thanks again!

Im a loyal customer of Custom HVAC. For years they have been servicing my heating and cooling equipment with competent and professional skill. All of the employees Ive had the pleasure of meeting have been remarkable including Derrick, the most recent technician who worked on my AC. I trust my home to Custom.