Your home is in good hands
At Ballard Plumbing Heating & Air Conditioning, we are a family-owned and operated company that has been serving the Inland Empire for over 75 years. Our history begins with our founders, Lohman and Elizabeth Ballard, who started our company in 1949. For four generations, we have been committed to providing top-quality services and products to our customers.
Our Story
Lohman Ballard came to San Bernardino from Kentucky in the early 1940s, seeking new opportunities and a better life for his family. He brought his wife, Elizabeth, and their eight children to California, and began working on the railroad during the winter months. As his reputation for fair and responsive service grew, Lohman's plumbing business began to flourish. His son-in-law, Gene Montano, joined the company in 1956 and expanded the services to include air conditioning. Today, Lohman's grandsons, Dennis and Mike Montano, and several fourth-generation Ballards are among our employees.
Our Values
At Ballard Plumbing Heating & Air Conditioning, we believe that our success is built upon our commitment to our founding values. We adhere to the Ballard Code of Ethics, which emphasizes the importance of honesty, integrity, and professionalism in our services. We strive to exceed our customers' expectations by providing top-quality products and expert, courteous service.
Our Services
We offer a wide range of services, including plumbing, heating, and air conditioning. Our experts are trained to diagnose and repair problems quickly and efficiently, and our upfront pricing means that you'll know exactly what you'll pay before we begin work. Whether you need a new furnace or air conditioning system installed or repaired, we've got you covered.
Why Choose Us
With over 75 years of experience, we have earned a reputation for providing exceptional service and products to our customers. Here are just a few reasons why you should choose Ballard Plumbing Heating & Air Conditioning:
- Same-Day Service: We understand that plumbing, heating, and air conditioning emergencies can't wait. That's why we offer same-day service for many of our customers.
- Next-Day Installation: We believe that you deserve the best products and installation possible, which is why we offer next-day installation for many of our systems.
- Upfront Pricing: We believe in transparency, which is why we offer upfront pricing for all of our services.
- Expert Technicians: Our technicians are trained and certified to diagnose and repair your plumbing, heating, and air conditioning problems quickly and efficiently.
Contact Us
If you're looking for a trusted partner to take care of your plumbing, heating, and air conditioning needs, look no further than Ballard Plumbing Heating & Air Conditioning. Contact us today at 909-297-1914 or online to schedule your service.
Overall Experience
The reviews show a mix of positive and negative experiences with Ballard, a plumbing and HVAC service company. While some customers were very satisfied with the professionalism and efficiency of the technicians, others felt taken advantage of and pushed to buy new systems instead of fixing existing issues.
Issues with Pricing and Sales Tactics
Some reviewers were unhappy with the high prices quoted for repairs and the aggressive sales tactics used by some technicians. They felt pressured to buy new systems, even when they only needed simple repairs. This led to feelings of mistrust and frustration.
Positive Experiences with Technicians
On the other hand, many reviewers praised the technicians who came to their homes, citing their professionalism, courtesy, and efficiency. Some technicians were able to diagnose and fix problems quickly, and even provided helpful advice and explanations.
Customer Service
Some reviewers appreciated the excellent customer service they received, including prompt responses to their calls and helpful interactions with office staff.
