Business Details
38 Years
experience
Emergency
services
Expert Plumbing & Heating Services in New York City
Established in 1988, Big City Plumbing has built a reputation as a trusted provider of plumbing and heating solutions across Nassau, Suffolk, and New York City's five boroughs. Our team is certified by industry leaders like Navien and Bosch, ensuring expertise in tankless water heaters, boiler installations, and oil-to-gas conversions. We specialize in residential and commercial gas conversions, leveraging National Grid and Con Ed rebates to deliver cost-effective systems that reduce heating bills by up to 33%. With decades of combined experience, our technicians prioritize precision, safety, and customer satisfaction, offering 24/7 emergency services and a hassle-free warranty.Our commitment to transparency, ethical service, and prompt communication has earned us a loyal clientele and industry recognition. From boiler checkups to complex renovations, we combine technical excellence with personalized care to meet each client's unique needs. Our team's technical proficiency, including advanced diagnostics and modern installation techniques, ensures long-term reliability and energy efficiency. Customer testimonials consistently highlight our professionalism, responsiveness, and ability to resolve urgent issues, reinforcing our position as a leader in the plumbing and heating industry.
Services
Plumbing Repairs
Heating Services
Gas Conversion
Boiler Installation
Tankless Water Heaters
Details
- Year established: 1988
Highlights and features
- 30+ years of experience serving NYC and Long Island since 1988
- Navien-certified technicians for advanced tankless water heater solutions
- 24/7 emergency repair services with rapid response times
- Guaranteed lowest prices with 10% price match commitment
- Comprehensive National Grid and Con Ed rebate assistance
Associations and certifications
- Navien
- Bosch
What people say
Professional and friendly staff
Prompt emergency service
Technical expertise
Transparent pricing
Satisfaction guarantee
Services
Plumbing Repairs
Our certified technicians diagnose and resolve plumbing issues with precision, using advanced tools for leak detection, pipe repair, and system optimization. We prioritize rapid response for emergencies while ensuring long-term solutions. Clients benefit from our expertise in both residential and commercial plumbing systems.
Gas Conversion
Specialized oil-to-gas conversion services reduce heating costs by up to 33% through efficient natural gas systems. We handle permits, rebates, and installations with National Grid/Con Ed compliance. Our team ensures seamless transitions with minimal disruption to property owners.
Boiler Installation
We install high-efficiency boilers with manufacturer-certified precision, including Navien and Bosch systems. Services include heat load calculations, rebate documentation, and safety inspections. Clients receive energy-efficient solutions tailored to residential or commercial needs.
Tankless Water Heaters
Navien-certified installation of space-saving tankless systems provides endless hot water with energy savings. Our technicians handle full replacements, including venting and plumbing modifications. Clients receive personalized guidance on system selection and maintenance.
24/7 Emergency Services
Available for critical plumbing and heating failures outside regular hours, including boiler breakdowns and water leaks. Our rapid response team ensures safety and minimizes property damage with immediate diagnostics and repairs.
People
Mike Polidoro
Owner
30+ year industry veteran with Navien certification, specializing in heating system optimization and customer service. Leads technical team while maintaining direct client communication.
Diane
Office Manager
Coordinates appointments, rebates, and client communications with 15+ years of experience. Known for prompt responses and personalized support.
Benny
Lead Technician
Navien-certified expert in boiler installations and diagnostics with 12 years of field experience. Focuses on technical precision and client education.
Corey
Technician
Specializes in gas conversions and system upgrades with a focus on energy efficiency. Provides clear explanations during installations.
Shane
Technician
Experienced in emergency repairs and new system installations, emphasizing safety protocols and clean workspaces.
Questions
What areas do you service?
We serve all five New York City boroughs, Nassau, and Suffolk counties for residential and commercial plumbing/heating needs.
Do you offer emergency services?
Yes, our 24/7 emergency team responds promptly to critical plumbing and heating failures.
Can you help with gas conversion rebates?
We handle National Grid and Con Ed rebate applications as part of our oil-to-gas conversion services.
Are your technicians certified?
Our team includes Navien-certified specialists and licensed professionals trained in modern plumbing systems.
What's your price match policy?
We guarantee to beat competitors' prices by 10% for comparable services with proper documentation.
Do you provide warranties?
Yes, our 'Hassle-Free Warranty' covers repairs and installations with manufacturer support at no extra cost.
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