Progressive Service Company is a family-owned and operated business that has been serving the Raleigh-Durham area for over 30 years. Our mission is to provide honest, professional, and reliable plumbing, HVAC, and electrical services to our customers. We take pride in our work and strive to build long-term relationships with our customers, providing them with timely, affordable, and high-quality services.
Our Services
At Progressive Service Company, we offer a wide range of services to meet the needs of our customers. Our plumbers are trained to handle any plumbing issue, from leaky faucets to sewer line repairs. Our HVAC technicians are Trane-certified and specialize in installing, repairing, and maintaining heating and air conditioning systems. Our electricians are licensed and experienced in providing electrical services, including electrical repairs, installations, and inspections.
Residential Services
We understand the importance of a comfortable and safe living space, which is why we offer a variety of residential services, including:
- Plumbing services: sink and faucet installation, toilet repair, water filtration, and more
- HVAC services: heating and cooling system installation, repair, and maintenance
- Electrical services: electrical repairs, installations, and inspections
Commercial Services
We also cater to the needs of commercial customers, providing services such as:
- Commercial plumbing: water heater installation, sewer main repair, and drain cleaning
- Commercial HVAC: heating and cooling system installation, repair, and maintenance
- Commercial electrical: electrical repairs, installations, and inspections
Why Choose Us
At Progressive Service Company, we stand out from the competition due to our commitment to excellence, our highly trained technicians, and our focus on customer satisfaction. We strive to build long-term relationships with our customers, and we're dedicated to providing reliable, affordable, and high-quality services.
Our History
Since 1983, we have been serving the Raleigh-Durham area with integrity, honesty, and a commitment to excellence. Our team of experienced technicians has grown over the years, but our values remain the same: to provide exceptional service, build trust with our customers, and contribute to the community.
Exceptional Service
The majority of reviews praise the exceptional service provided by Progressive Plumbing. Technicians such as Eric Pierson, Marcus, Justin, and Enos are highlighted for their professionalism, promptness, and courtesy. Customers appreciate their willingness to explain the work they are doing, providing a sense of transparency and trust.
Plumbing Issues Resolved
The reviews demonstrate that Progressive Plumbing is effective in resolving various plumbing issues, including leaks, drain clearing, toilet installations, and garbage disposal replacements. Technicians take the time to identify and fix problems efficiently, often providing preventive maintenance tips and ensuring that all fixtures are working correctly.
Poor Experiences
Unfortunately, a few customers have had negative experiences with Progressive Plumbing. Jeff Snell was unhappy with the electrician's service, claiming that the technician ripped out smart switches and left switches on the floor and faceplates off. Marjie Friedman was charged incorrectly for sewer line clearing and experienced issues with her debit account.
Additional Concerns
Charles Stevens experienced a leak caused by a previous technician's mistake, which resulted in costly flooring repairs. This incident has led Charles to give Progressive Plumbing 3 stars, praising Enos' excellent service but expressing disappointment with Frank's mistake.
