Business Details
50+ Years
experience
Emergency
services
Your Trusted Durham Plumbing Experts Since 1947
Acme Plumbing has been a trusted name in Durham's plumbing industry since 1947, serving four generations of the Tilley family. Our deep-rooted commitment to excellence is reflected in our comprehensive range of services, from residential repairs to commercial construction projects. With over 75 years of combined experience, we prioritize customer satisfaction through transparent communication, advanced diagnostic tools, and durable solutions. Our team of licensed professionals stands behind every job with a 2-year warranty on parts and labor, ensuring peace of mind for every client.Recognized by Angie's List with a Super Service Award in 2015 and maintaining an A+ BBB rating, we combine traditional values with modern techniques to address both routine maintenance and emergency situations. Our local expertise extends to navigating Durham's unique infrastructure challenges, from historic piping systems to contemporary installations. Through continuous investment in training and technology, we maintain our position as industry leaders while preserving the personalized service that defines our family-owned business.
Services
Drain Cleaning
Hydro Jetting
Sewer Inspection
Emergency Plumbing
Water Heater Maintenance
Plumbing Remodeling
Commercial Construction
Backflow Testing
Fixture Plumbing
Pump Plumbing
Details
- Year established: 1947
Highlights and features
- We offer 24/7 personalized customer support for emergencies
- Our team consists of certified experts with extensive experience
- We guarantee full customer satisfaction with a 2-year warranty
- A+ rated by the Better Business Bureau for service excellence
- Won the Super Service Award in 2015 by Angie's List
Associations and certifications
- Angie's List
- Better Business Bureau
What people say
Prompt, polite, professional
Knowledgeable and informative
Efficient and helpful
Excellent advice
Trustworthy work
Services
Drain Cleaning
Our drain cleaning service removes blockages using advanced techniques like hydro jetting and sewer video cameras. We address grease buildup, root intrusion, and mineral deposits in residential and commercial properties. Technicians clear clogs while preserving pipe integrity, offering same-day solutions for slow drains or complete backups. Regular maintenance prevents future issues and extends system lifespan.
Hydro Jetting
Hydro jetting employs 4,000 PSI water streams to clean sewer lines of grease, scale, and root masses. This eco-friendly method restores full pipe diameter without chemicals, ideal for restaurants and older homes. Our equipment handles 4-8 inch lines, with camera verification ensuring complete blockage removal and long-lasting results.
Sewer Inspection
Using waterproof cameras, we inspect sewer lines for cracks, root damage, and offset joints. The real-time video identifies repair needs without excavation, creating detailed reports with repair recommendations. This non-invasive approach saves time and money while preventing future emergencies through early issue detection.
Emergency Plumbing
Available 24/7 for burst pipes, flooding, and gas leaks, our emergency service prioritizes rapid response and damage control. Fully equipped trucks carry common replacement parts for immediate fixes. Technicians handle water extraction, pipe freezing, and temporary shutoffs while implementing permanent solutions to restore safety and functionality.
Water Heater Maintenance
We service tank and tankless water heaters through annual flushing, anode rod replacement, and pressure testing. Our maintenance prevents sediment buildup, extends equipment life, and ensures safe operation. For replacements, we install energy-efficient models with proper venting and temperature regulation to optimize performance and reduce utility costs.
People
Larry Tilley
Owner
Fourth-generation plumber leading Acme Plumbing since 2013, combining family tradition with modern techniques. Holds engineering expertise for commercial projects and emphasizes customer education through regular maintenance advice.
Lee Ann Tilley
Co/Owner
Managed residential service operations since 1986, overseeing technician teams and customer relations. Instrumental in developing the company's preventive maintenance programs and community outreach initiatives.
Anthony Rogers
Service Manager
Coordinates eight service technicians for residential repairs, implementing scheduling systems for prompt response times. Focuses on training new apprentices and maintaining quality control across service calls.
Alejandro G.
Service Technician
Recognized for clear communication and thorough diagnostics, handling both emergency repairs and scheduled maintenance. Receives consistent customer praise for explaining technical issues in accessible terms during service visits.
Eddie
Lead Technician
Experienced plumber specializing in fixture installations and complex drain issues, known for punctuality and attention to detail. Frequently requested by repeat customers for follow-up service appointments.
Questions
How often should I schedule plumbing maintenance?
Annual inspections catch most issues. Older homes or high-usage properties benefit from bi-annual checks for pressure testing and drain cleaning to prevent emergencies.
What causes sewer line clogs in Durham homes?
Common causes include tree root intrusion, grease buildup, mineral deposits, and aging pipes. Our hydro jetting and camera inspections identify and resolve these issues effectively.
Do you offer emergency services after hours?
Yes, we provide 24/7 emergency plumbing services for burst pipes, flooding, gas leaks, and other urgent situations requiring immediate attention.
What's the warranty on your plumbing work?
We offer a 2-year warranty covering all parts and labor, with service agreement customers receiving priority scheduling for repairs.
How do you handle commercial plumbing needs?
Our commercial division manages large-scale projects up to $2M, including preventive maintenance programs, code compliance checks, and emergency response for multi-unit properties.
Can you repair both tank and tankless water heaters?
Yes, our technicians service all water heater types, performing annual flushes, anode replacements, and efficiency testing for both traditional and tankless models.
