Trust the Experts, Trust the Good Guys
At The Good Guys Heating & Cooling, we pride ourselves on being an easy-to-work-with company. Our staff is knowledgeable and courteous, our technicians are highly skilled, and we offer great value to our customers. We've worked hard to build a level of trust and respect, which is hard to earn and easy to lose.
Our Story
The Good Guys Heating & Cooling is a family-owned and operated business serving the Fox Valley and surrounding areas since 1966. Our Christensen family has been in the trade for a century. We are a proud 5th generation family business and have earned our reputation over the years as "The Good Guys", using it as a slogan since the early 2000's and making it part of our business name in 2020.
Our Services
We offer a wide range of services, including air conditioning installation and repair, gas furnace service, and oil furnace service. Our dedicated service department is ready to help you out and get your heating or cooling system up and running again. We also offer maintenance services to keep your equipment running as it was intended. Our goal is to give you ultimate peace of mind that your chance of surprises in the winter is lower than ever when you have annual maintenance by the Good Guys!
Why Choose Us?
We're a company that prides itself on being easy to work with. Our office staff is knowledgeable and courteous, our technicians are highly skilled, and we offer great value to our customers. We have a dedicated service department, and our estimators are fully versed in the products and were technicians for many years. You'll see why we are year after year, rated one of the top companies.
What Sets Us Apart
Our "No Pressure Promise" ensures that you'll always have the choice and will not be pressured into any product or service. Our staff is dedicated to addressing your problems quickly and efficiently, and our technicians are genuinely good guys who are highly skilled in their work. We're committed to building a level of trust and respect, which is hard to earn and easy to lose.
Awards and Recognition
We've been fortunate enough to win several awards, including the Best of the Valley award from the Post Crescent for the last 10 years, either winning or being a finalist. We've also collected reviews from service customers, and with over 3,500 reviews, we have a 99.7% customer satisfaction rate.
Excellent Customer Service and Professionalism
The majority of reviewers praised the exceptional customer service and professionalism of The Good Guys' technicians and staff. They were described as friendly, courteous, knowledgeable, and prompt in their responses and repairs.
Efficient and Reliable Service
Many reviewers appreciated the company's efficient and reliable service, with some technicians arriving within hours of the initial call or schedule. The company's ability to provide same-day or next-day service was also highlighted.
Honesty and Transparency
Several reviewers appreciated the honesty and transparency of The Good Guys' technicians, who did not try to upsell or take advantage of the customers. Instead, they provided clear explanations of the issues and options for repair or replacement.
Highly Recommended
The overwhelming majority of reviewers highly recommended The Good Guys to friends, family, and others in need of HVAC services. They praised the company's commitment to customer satisfaction and its ability to provide reliable and efficient service.
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