Your Comfort is Our Mission
At Banner Furnace & Fuel, we're proud to be Spokane's most established HVAC company, serving customers in and around Spokane, WA since 1924. Our commitment to total home comfort means we install only the best equipment on the market today, and our unparalleled customer service ensures that you can rely on us for all your heating and cooling needs.
Our Mission
Your comfort is our mission. From new gas and oil furnaces to air conditioning systems that stand the test of time, we're dedicated to providing you with the best solutions for your home comfort needs. As the Inland Northwest's leading supplier of home heating oil and propane, we're committed to delivering exceptional service, unmatched quality, and unparalleled customer satisfaction.
Our Solutions
Installations: We install only the best equipment on the market today, ensuring that your home is comfortable and energy-efficient. Our installation services include furnaces, air conditioning systems, heat pumps, humidifiers, air filtration systems, and thermostats.
Service & Repair: Our highly trained and certified technicians are available 24/7 for emergency service, ensuring that your heating and cooling systems are always running smoothly. We service and repair all makes and models of furnaces, air conditioning systems, and heat pumps.
Fuel Delivery: No one beats Banner Fuel when it comes to delivering heating oil or propane to homes and businesses around Spokane. We offer flexible fill options and payment plans to suit your needs.
Why Choose Banner
Our customers have shown their approval of our work through 200+ 5-star reviews on Google. We have a 100-year-long track record of reliable service, and the Better Business Bureau has accredited us with an A+ rating, the highest rating possible. Our technicians are highly trained, certified, and experienced, and we're locally owned and operated.
What Our Customers Say
Don't just take our word for it - our customers rave about our exceptional service and quality workmanship. From furnace installations to propane delivery, our customers trust us to deliver exceptional results every time.
Overview of Banner Furnace and Fuel Reviews
The reviews of Banner Furnace and Fuel are overwhelmingly positive, with many customers expressing satisfaction with the company's services, employees, and commitment to customer satisfaction.
Positive Experiences
Many reviewers praised the professionalism and kindness of the technicians and staff, mentioning that they are knowledgeable, helpful, and respectful. Several reviewers appreciated the prompt and efficient service, including after-hours emergency assistance. Some customers mentioned that the company honored warranties and took responsibility for resolving issues. The sales process, including financing and rebate information, was also highlighted as smooth and informative. The office staff was commended for their assistance and kindness.
Negative Experiences
A few reviewers had negative experiences with Banner Furnace and Fuel. Some complaints centered around issues with repairs, maintenance, and installation. One customer felt that the company prioritized profits over customer satisfaction and did not take responsibility for mistakes. Another reviewer was unhappy with the handling of a warranty issue and felt that the company did not stand behind their products. A few reviewers experienced communication breakdowns and felt that the company did not adequately address their concerns.
Common Themes
Throughout the reviews, several common themes emerged:
- Friendly and professional staff and technicians
- Prompt and efficient service, including emergency assistance
- Satisfaction with sales and financing processes
- Honesty and integrity in resolving issues
- Some dissatisfaction with repair and installation services
- Concerns about communication and customer service
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