Protecting Your Family's Comfort, One Home at a Time
At Broward Factory Service, we are committed to providing exceptional service to our customers through integrity, hard work, and a passion for treating our customers like family. With over 40 years of experience, we have grown to service 4 states with 18 local service centers, offering a range of services including air conditioning, water heaters, gas furnaces, heat pumps, indoor air quality, and maintenance plans.
Our History
Our story began in 1973 when our president, Crockett Herd, had a vision to provide complete household services to families in the Broward County area. With his hard work and evident integrity, BFS was born. Over the years, we have grown and expanded our services to cater to the needs of our customers.
Our Mission
Our mission is to keep your family comfortable by providing exceptional service through integrity, hard work, and treating our customers like family. We strive to maintain a culture that breeds integrity, promotes teamwork, and motivates each employee to be the best they can be.
Our Services
We offer a range of services to cater to the needs of our customers. Our Silver Plan covers all your A/C and major appliance repair and service needs, with no service fee required. Our Gold Plan covers all your A/C and major appliance replacements, with the promise of "If we can't fix it, we'll replace it!" Our A/C Maintenance Plan is designed to help your equipment last longer, work more efficiently, and lower your monthly utility bills.
Why Choose Us
At Broward Factory Service, we are committed to providing exceptional service to our customers. Our company-employed technicians are dedicated to providing efficient quality while standing by our BFS mission. We believe in treating our customers like family, and our customer service representatives strive to do just that. With our local service centers, we are able to provide prompt and efficient service to our customers.
Excellent Customer Service and Technical Expertise
The majority of reviewers praised Broward Factory Service for their exceptional customer service, professionalism, and technical expertise. Many reviewers mentioned specific technicians, such as Tony, Mike, and Colleen, who provided outstanding service, were prompt, and went above and beyond to resolve issues.
Timely and Efficient Service
Several reviewers appreciated the timely and efficient service provided by Broward Factory Service. They commended the technicians for arriving on time, diagnosing issues quickly, and providing effective solutions.
Long-Term Satisfaction
Many reviewers expressed long-term satisfaction with Broward Factory Service, citing years of reliable service and maintenance. They appreciated the peace of mind that came with having a trusted service provider.
Negative Experiences
However, some reviewers reported negative experiences with Broward Factory Service, citing poor communication, rescheduling issues, and overcharging. A few reviewers expressed frustration with the company's response to their concerns and the quality of service provided.
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