Trustworthy Solutions for a Comfortable Home
At Carroll Plumbing, Heating & Cooling, we are proud to be a full-service plumbing, heating, and cooling company that has been serving Richmond and surrounding areas for over 50 years. Our team of experts is dedicated to providing top-notch services that cater to the unique needs of our customers. We believe in building long-term relationships with our clients, and our commitment to excellence has earned us numerous awards and recognition in the industry.
Our Services
We offer a comprehensive range of services designed to keep your home comfortable, safe, and efficient. Our plumbing services include installation, repair, and maintenance of plumbing systems, water heaters, boilers, and more. Our heating and cooling services cover installation, repair, and maintenance of heating and air conditioning systems, including gas furnace installation, heat pump installation, and 24/7 emergency repair services.
Why Choose Us
With over 50 years of experience, we have established ourselves as a trusted and reliable partner for all your plumbing, heating, and cooling needs. Our team of experts is licensed, insured, and bonded, and we use only the highest-quality materials and equipment to ensure that our work meets the highest standards. We understand the importance of prompt service, which is why we offer 24/7 emergency services and timely responses to emergency service calls.
Our Mission
Our mission is to provide exceptional customer service, quality workmanship, and reliable solutions that meet the unique needs of our customers. We are committed to building long-term relationships with our clients and strive to exceed their expectations with every interaction.
Our History
Carroll Plumbing, Heating & Cooling was founded in 1968 with a mission to provide superior plumbing, heating, and cooling services to the Richmond community. Over the years, we have grown and expanded our services to cater to the evolving needs of our customers. Our commitment to excellence has earned us numerous awards and recognition, including the prestigious Consistent Super Service Award.
Overview of Reviews
The reviews are overwhelmingly positive, with most customers praising Carroll Plumbing and Heating for their professionalism, prompt service, and expertise in solving various plumbing and heating issues.
Positive Comments
- Many customers praised the company's prompt response, friendly and professional technicians, and reasonable prices.
- Several reviewers mentioned the company's ability to diagnose and fix problems quickly, often on the same day.
- Some customers appreciated the company's transparency in billing, with some even commenting that they were charged less than the estimated time.
Negative Comments
- A few customers expressed dissatisfaction with the company's flat-rate system, feeling that it led to overcharging.
- One customer experienced a billing discrepancy, which was eventually resolved after bringing it to the company's attention.
- Another customer was unhappy with the company's diagnosis and repair of an AC unit, which failed to resolve the issue.
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