Integrity, Honesty, Experience, Diligence, and Goodwill
For Over 40 Years, Serving Arizona with Integrity, Honesty, and Experience
At Ferrin Brothers Air Conditioning, we pride ourselves on being a family-owned and operated business with a legacy of integrity, honesty, and experience. Since our founding in 1977, we have been dedicated to providing exceptional air conditioning and heating services to residential and commercial clients throughout Arizona. Our commitment to upholding the highest level of integrity, honesty, and experience has enabled us to build a reputation for trustworthiness and reliability.
Our Story
Our story began when brothers Larry and Doug Ferrin started Ferrin Brothers Air Conditioning in 1977. From the beginning, they made a conscious decision to prioritize ethics and honesty above all else. This commitment to integrity has been passed down through generations, with Larry passing his legacy to his son Rob, who took over the business in 1996. Our values run deep, and we strive to maintain a culture of transparency and accountability in every aspect of our operations.
Our Core Values
Integrity - We believe in being honest and truthful in all our dealings. We are committed to upholding the highest moral standards and demonstrating unwavering integrity in our interactions with customers and employees alike.
Honesty - We believe in being truthful and transparent in all our communications. We will never try to deceive or mislead our customers with false or inflated promises.
Experience - We have over 40 years of experience in providing top-notch air conditioning and heating services. Our team of expert technicians has encountered and solved almost every conceivable problem, making us confident in our ability to fix any issue.
Diligence - We are dedicated to providing exceptional service, from the initial consultation to the completion of each project. We take pride in our work, and our attention to detail ensures that each job is done to the highest standards.
Goodwill - We believe in building long-term relationships with our customers, and we strive to provide exceptional service that exceeds expectations. We are committed to making a positive impact in our community and to being a trustworthy partner for all our clients.
Our Services
At Ferrin Brothers Air Conditioning, we offer a wide range of services designed to cater to the unique needs of our clients. Our services include:
- New A/C Units (Replacement)
- Repair
- Maintenance and Tune-ups
- Heating Service and Repair
- Air Quality Control
- Energy Conservation and Savings (Go Green!)
- Commercial Services
- Customer Testimonials
- Blog
Conclusion
We believe that our unique blend of integrity, honesty, experience, diligence, and goodwill sets us apart from other air conditioning and heating companies. We are proud to have built a reputation for trustworthiness and reliability, and we are committed to continuing to serve our clients with excellence. Whether you are looking for a reliable air conditioning and heating company or simply seeking to upgrade your home or business with a world-class system, we invite you to experience the Ferrin Brothers difference.
Professionalism and Customer Service Issues
Several reviewers have experienced poor professionalism and courtesy from technicians while on the job. Deborah Northcutt reported being cut off by a technician who then flipped them off and drove erratically. Brenda V. had a technician show up late, twice, and was not thoroughly examined. This lack of professionalism has raised concerns about the company's reputation.
Quality of Service and Work
Some reviewers have experienced issues with the quality of work provided by Ferrin Brothers. Angie Counce had a tough start due to ineffective installation, and Brenda V. had a technician who only looked at the AC unit for a brief five minutes before giving a diagnosis. This lack of thoroughness has led to frustration and disappointment.
Positive Experiences
On the other hand, some reviewers have had excellent experiences with the company. Manda Lynn praised technician Chad, who replaced both her heating and cooling systems, and Erin E. had a great experience with a technician who was friendly, knowledgeable, and reasonably priced.
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