Business Details
40 Years
experience
Emergency
services
Your Trusted HVAC Partner in Upland, CA
Steve's Five Star Service has been a trusted provider of heating, ventilation, and air conditioning (HVAC) solutions since 1986. As a family-owned and operated business, we bring over 35 years of hands-on experience to residential and commercial clients across San Bernardino County. Our team of NATE-certified technicians specializes in Carrier systems, offering sales, installation, repair, and maintenance services backed by a 100% satisfaction guarantee. We pride ourselves on delivering 24/7 emergency services, competitive pricing, and personalized solutions tailored to each client's unique needs.With an A+ rating from the Better Business Bureau and a 92% customer return rate, our commitment to quality workmanship and customer service has earned us recognition as Inland Valley's Best HVAC provider for six consecutive years. Our extensive local inventory and financing options through Wells Fargo Bank, N.A., ensure accessibility to top-tier HVAC solutions for every budget.
Services
Air Conditioning Installation
Heating System Repair
Commercial HVAC Services
Thermostat Installation
Indoor Air Quality Solutions
Preventative Maintenance Plans
Emergency HVAC Repairs
Energy Efficiency Upgrades
Ductwork Services
Plumbing Inspections
Details
- Year established: 1986
Highlights and features
- Over 35 years of Carrier HVAC system experience since 1986
- Factory-authorized dealer meeting strict Carrier certification standards
- 24/7 emergency service with rapid response times
- Special financing options available through Wells Fargo Bank, N.A.
- 100% satisfaction guarantee on all installations and repairs
Associations and certifications
- Carrier Factory Authorized Dealer
- NATE-certified
What people say
Excellent service
Courteous technicians
Knowledgeable staff
Prompt response
Professional installation
Services
Air Conditioning Installation
We provide expert installation of Carrier air conditioning systems for residential and commercial properties. Our NATE-certified technicians ensure proper system sizing, efficient installation, and complete customer education on system operation. With access to Carrier's full product line and extensive local inventory, we complete installations promptly while maintaining strict adherence to manufacturer specifications. Our work includes comprehensive system testing and a 10-year warranty on all installed equipment.
Heating System Repair
Our 24/7 emergency heating repair service addresses all Carrier and non-Carrier furnace systems. Technicians perform diagnostic evaluations using advanced tools to identify issues with ignition systems, heat exchangers, or control boards. We maintain a comprehensive inventory of replacement parts for immediate repairs. Service includes system recalibration, safety checks, and performance verification to restore optimal heating efficiency and indoor comfort.
Commercial HVAC Services
We specialize in comprehensive HVAC solutions for commercial facilities including installation, preventive maintenance, and emergency repairs. Our team handles systems ranging from rooftop units to complex zoned systems with minimal business disruption. Services include energy audits, system optimization, and compliance with EPA certification standards. We offer customized maintenance agreements with priority service scheduling for commercial clients.
Indoor Air Quality Solutions
Our indoor air quality services include installation and maintenance of Carrier Infinity Air Purifiers and filtration systems. We assess existing air quality issues and recommend solutions for allergen reduction, humidity control, and ventilation optimization. Our technicians perform system integration with existing HVAC equipment and provide ongoing maintenance to ensure consistent air purification performance for residential and commercial spaces.
Preventative Maintenance Plans
We offer Energy Savings Agreement (ESA) membership plans with scheduled HVAC maintenance visits. Plans include comprehensive system inspections, cleaning, and performance tuning to maximize efficiency and longevity. Higher-tier plans provide additional benefits like plumbing inspections, repair discounts, and priority service access. Our maintenance technicians follow detailed 18-23 point checklists for heating and cooling systems to ensure optimal operation.
Questions
What HVAC services do you offer for residential customers?
We provide complete HVAC solutions including air conditioning, heating system installation, repair, and maintenance. Our services also cover thermostat installation, indoor air quality systems, and emergency HVAC repairs with 24/7 availability.
Are you a certified Carrier dealer?
Yes, we are a Carrier Factory Authorized Dealer with NATE-certified technicians. This certification ensures we meet Carrier's rigorous standards for technical expertise, proper tools, and customer service excellence.
Do you offer emergency HVAC services?
Yes, we provide 24/7 emergency HVAC services with live phone support and rapid response times. Our technicians are available to address urgent heating and cooling system failures at any time.
What financing options are available?
We offer financing through Wells Fargo Bank, N.A. for qualifying purchases. Our team helps customers explore available financing plans to make HVAC upgrades and replacements more affordable.
Which areas do you service?
We serve Upland, Rancho Cucamonga, San Bernardino, Claremont, Alta Loma, Montclair, Ontario, Chino, Pomona, La Verne, and surrounding areas in the Inland Empire and San Gabriel Valley regions.
What maintenance plans do you offer?
Our Energy Savings Agreement (ESA) Club Membership provides scheduled HVAC maintenance with multiple plan levels. Benefits include priority service, repair discounts, and comprehensive system inspections to maintain optimal performance.
