Your Refrigeration Solution
At Arctic Refrigeration & Air Conditioning, we take pride in being locally owned and operated since 1990. Our team has been dedicated to providing exceptional service and support to our customers in Alaska for over three decades. With a strong foundation in refrigeration, we have built a reputation for delivering high-quality solutions that meet and exceed our customers' needs.
Our Team
Our team is comprised of highly experienced professionals who are dedicated to their craft. From our technicians to our management staff, everyone at ARAC shares a commitment to providing excellent customer service. Our team includes Bobby Gordon, our founder and owner, who has been instrumental in the growth and development of our company. Additionally, we have experienced professionals like Burt Napierala, Duke Brandt, Tony Losey, Kimi, Walter, and Suzanna who have brought their unique skills and expertise to our team.
Our Services
At ARAC, we understand that our customers rely heavily on their refrigeration equipment to operate their businesses efficiently. That's why we offer a wide range of services designed to meet their unique needs. Our services include:
- Design and Installation: Our team of experienced technicians can design and install refrigeration equipment to meet your specific needs.
- Service and Repair: We offer 24/7 service, ensuring that our customers' equipment is up and running as quickly as possible.
- Energy Management Systems: Our experts can help you optimize your energy management systems to reduce energy consumption and costs.
- Construction and Modernization: Whether it's a new construction project or a renovation, our team can help you design and install refrigeration equipment that meets your specific needs.
What Sets Us Apart
At ARAC, we pride ourselves on our exceptional customer service, commitment to quality, and dedication to our customers. We understand that every business is unique, which is why we take the time to listen to our customers' needs and tailor our services to meet those needs. With over 30 years of experience in the industry, we have built a reputation for delivering high-quality solutions that meet and exceed our customers' expectations.
Conclusion
At Arctic Refrigeration & Air Conditioning, we are committed to providing our customers with the best possible solutions for their refrigeration needs. Whether you need design and installation, service and repair, energy management systems, or construction and modernization, we have the expertise and experience to deliver exceptional results. Contact us today to learn more about how we can help you achieve your goals.
Customer Service and Business Practices
The reviews highlight mixed experiences with the business, with the first reviewer expressing disappointment and frustration with the return policy and customer service. The reviewer felt that the company's approach to returns, including a 15% "restocking fee" for unused products, was amateurish and lacked customer focus. This experience led them to rate the business only one star.
In contrast, the second reviewer shared a positive experience where the owner went above and beyond to solve a problem for their restaurant. This reviewer had the opportunity to interact with the owner, who stopped by to get dinner and demonstrated excellent customer service skills.
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